Ryan
Senior Manager, Tax Quality Assurance
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Why Ryan?
Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Senior Manager, Quality Assurance
The Senior Manager, Quality Assurance conducts engagement reviews to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
Duties and Responsibilities, as They Align to Ryan’s Key Results
People
- Contributes to a positive team member experience.
Client
- Utilises in-depth knowledge of Firmwide and practice-specific governance and quality assurance procedures to design and conduct engagement reviews.
- Evaluates client service issues and provides recommendations to support clear and consistent standards across the client journey.
- Reports findings and actionable recommendations to the leadership team and key stakeholders.
- Builds strong relationships with leaders and team members and becomes a trusted advisor.
- Collaborates with practices to recommend enhancements that support a consistent client experience and deliver on the Ryan brand promise.
- Organises and prioritises multiple tasks to ensure client needs are met promptly.
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Value
- Identifies and communicates learning opportunities to the appropriate parties for consideration, including Practice Leaders, Principals, and Talent Effectiveness.
- Safeguards confidential information and sensitive material.
- Assists with various Firm initiatives.
- Performs other duties as assigned.
Essential Skills Required
- Anticipates and proactively delivers expected results for the executive leadership team.
- Solves problems effectively.
- Streamlines and improves processes.
- Demonstrates initiative and follows through on areas of responsibility.
- Applies technology-driven approaches, including artificial intelligence (AI), analytics, and process automation, to enhance productivity, accuracy, and team efficiency.
- Demonstrates advanced written, visual, and verbal communication skills.
- Demonstrates strong attention to detail.
- Demonstrates accuracy and thoroughness.
- Demonstrates a sense of urgency.
- Demonstrates flexibility and adaptability to changing priorities.
- Thrives when working both independently and in a team environment.
- Demonstrates strong multitasking and organisational skills.
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Education And Experience
- Bachelor’s degree in accounting or finance and six to eight years of experience in tax services are required.
- Three years of supervisory experience is preferred.
Computer Skills
- The successful candidate must have intermediate skills in Microsoft Access, Excel, Outlook, PowerPoint, and Word, as well as internet navigation and research.
Supervisory Responsibilities
- This position has no supervisory responsibilities.
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