States of Guernsey
Senior Manager, Technology
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Bailiwick Vacancies
Senior Manager, Technology
Skipton International
Full time
Ref: 20261400
Opened: 17/08/2026
Closes: 13/09/2026
Overview
We are seeking an experienced and forward-thinking Senior Manager, Technology to lead the delivery, operation, and continuous improvement of our technology platforms, infrastructure, and technical services.
As a key member of the Technology Leadership Team, you will play a critical role in translating business strategy into technology outcomes, ensuring that services are secure, resilient, scalable, and cost-effective. Working closely with stakeholders across the business, you will drive operational excellence, support strategic transformation initiatives, and help shape the future technology landscape.
This is an excellent opportunity for a technology leader who combines strategic vision with hands-on operational expertise and is passionate about delivering reliable, modern technology services within a regulated environment.
Key Accountabilities
Technology Operations & Service Delivery
- Lead the end-to-end delivery of technology services across infrastructure, networks, platforms, end-user services, and core business systems.
- Ensure high levels of availability, performance, and resilience across all technology services.
- Own and continuously improve IT Service Management (ITSM) processes, including incident, problem, change, and service request management.
- Drive adoption of modern service management practices, including monitoring, observability, automation, and proactive operational management.
- Foster a service reliability mindset across technology teams.
Platform, Infrastructure & Cloud
- Oversee infrastructure, hosting, and cloud services, ensuring platforms remain secure, scalable, and cost-effective.
- Support the development and execution of cloud and platform strategies.
- Champion modern infrastructure practices, including automation, DevOps alignment, and infrastructure-as-code methodologies.
- Ensure effective lifecycle management and optimisation of technology platforms.
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Security, Risk & Operational Resilience
- Maintain and enhance the organisation's technology security posture.
- Lead cybersecurity monitoring, controls, and incident response activities.
- Oversee Business Continuity Planning and Disaster Recovery capabilities, ensuring resilience targets are achieved.
- Embed operational resilience principles and ensure services remain within agreed impact tolerances.
- Act as the senior escalation point for major security and resilience incidents.
Governance, Risk & Compliance
- Develop and maintain technology policies, standards, and procedures aligned with regulatory requirements and best practice.
- Ensure effective first-line risk ownership within Technology.
- Lead internal and external audit activities, delivering successful outcomes and continuous improvement.
- Maintain robust documentation, controls, and compliance processes.
Financial & Supplier Management
- Manage technology operational budgets and support strategic planning activities.
- Develop strong relationships with third-party suppliers and service providers, ensuring performance and contractual obligations are met.
- Lead technology procurement activities and contribute to vendor strategy.
- Drive cost optimisation initiatives while maximising value from technology investments.
Strategic Leadership
- Support the CIO in shaping and delivering the Technology, Digital, and Data strategy.
- Contribute to technology transformation programmes, digital innovation, and AI adoption initiatives.
- Build strong partnerships with business stakeholders and technology teams to align services with organisational objectives.
- Provide regular reporting and insight on service performance, risks, security, resilience, and operational effectiveness.
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Requirements
Essential Skills & Experience
- Significant technology leadership experience, typically gained over 10-15 years or more in progressively senior roles.
- Proven success delivering technology strategy and operational excellence in complex environments.
- Experience within Financial Services or another highly regulated industry.
- Strong understanding of modern technology ecosystems including cloud platforms, infrastructure, service management, and operational support.
- Demonstrable experience leading technology operations, platform services, or infrastructure functions.
- Experience managing large-scale technology change and transformation initiatives.
- Strong stakeholder management skills with the ability to influence at senior leadership and executive level.
- Experience managing third-party vendors and strategic technology suppliers.
- Ability to balance strategic priorities with hands-on operational leadership in a fast-paced environment.
Desirable Qualifications & Knowledge
- ITIL v4 certification or equivalent.
- CISSP, CISM, or similar security qualification.
- Cloud certifications such as Microsoft Azure or AWS.
- Experience of technology business management (TBM) or technology financial management frameworks.
- Knowledge of risk management, governance, and audit practices.
Apply online at https://skiptoninternationallimited.peoplehr.net/Pages/JobBoard/Opening.aspx?v=801cb1fe-39da-4005-91b2-295132a2401a
Call: 01534700346
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