Robert Walters
Senior Manager - Transaction Services
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Senior Manager - Transaction Services
A leading organisation in London is seeking a Senior Manager - Transaction Services to play a pivotal role in shaping the future of their transnational finance operations. This newly created position offers you the opportunity to lead both Accounts Receivable and Accounts Payable teams.
Job Details:
- Position: Senior Manager - Transaction Services
- Location: Central London
- Contract Type: Permanent
- Working Days: 4 days in the office
Key Responsibilities:
- Leadership: Lead and develop the Accounts Payable (AP) and Accounts Receivable (AR) teams, comprising 14 full-time employees including four direct reports and some offshore resources.
- Process Management: Take ownership of day-to-day delivery of AP and AR processes, ensuring accuracy, timeliness, compliance, and maintaining a strong internal/external customer experience.
- Performance Improvement: Drive cash and working capital performance through improved billing discipline, reduced dispute cycle times, and enhanced collections effectiveness.
- Reporting and Analysis: Manage the operational finance KPI suite and reporting cadence, delivering clear dashboards, packs, and actionable insights for senior stakeholders. Utilise KPI insight and root-cause analysis to prioritise and implement continuous improvement initiatives.
- Control and Compliance: Ensure robust controls and audit readiness across AP/AR functions including segregation of duties, approvals, reconciliations, exception management, and documentation.
- Escalation Point: Act as escalation point for complex supplier, customer, process, or systems issues, ensuring timely resolution and effective communication.
- Collaboration: Partner with Procurement teams, budget holders, asset management groups, and operational departments to improve internal customer service delivery. Collaborate with IT teams particularly on system usage improvements to enhance automation within finance operations.
- Additional Tasks: Perform additional finance tasks as required to support the wider team's objectives.
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What You Bring:
- Experience: Proven track record in leading Accounts Payable (AP) and Accounts Receivable (AR) teams within large-scale organisations.
- Leadership Skills: Exceptional people leadership skills demonstrated through coaching, mentoring, and building engaged teams that consistently achieve high performance outcomes.
- Understanding of Working Capital: Deep understanding of working capital drivers coupled with practical experience improving cash conversion via billing timeliness, dispute management strategies, or collections effectiveness.
- KPI Management: Advanced capability in managing KPIs/Management Information (MI), including building operational reporting suites that provide clear insights for senior stakeholders.
- Stakeholder Management: Excellent stakeholder management abilities combined with strong communication skills enabling you to influence across Finance departments as well as Procurement or operational teams.
- Integrity and Control: High integrity paired with strong control awareness allowing you to operate confidently in audit-conscious environments supported by well-documented processes.
- Systems Mindset: Systems mindset with confidence using finance systems or reporting tools; experience with Yardi is advantageous but not mandatory.
- Problem-Solving: Curious approach to problem-solving where you apply past experiences creatively to challenge existing practices in pursuit of higher performance standards.
- Collaborative Attitude: Collaborative attitude towards working across multiple teams fostering positive relationships while driving cross-functional cooperation.
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