Customer Understanding & Journey Mapping

• Map customer journeys and identify key touchpoints and conversion opportunities
• Build customer profiles and personas based on behavioural and demographic data
• Understand client motivations and decision-making processes throughout the buying cycle
• Create targeted messaging and value propositions for each customer segment
• Implement progressive profiling strategies to enrich lead data throughout the customer journey

Innovation & Collaboration

• Pilot emerging channels and implement retention and acquisition strategies
• Champion new methodologies and leverage marketing technology for optimisation
• Collaborate with cross-functional teams to define campaign goals and ensure alignment
• Drive best practice across marketing activities and share insights with the wider marketing team

Qualifications

What We're Looking For

Essential

• Bachelor's degree in Marketing, Business Administration, Communications, or related field
• Strong background in B2B events marketing with a proven track record of developing and executing successful delegate acquisition strategies with demonstrable revenue results.
• Strong analytical skills with experience using data to drive marketing decisions and journey optimisation
• Proficiency in data analysis tools and platforms (Excel, CRM systems, analytics platforms)
• CRM experience with data segmentation and analysis capabilities
• Experience in customer profiling, persona development, and translating customer insights into effective marketing strategies
• Experience setting and achieving revenue targets and marketing objectives
• Understanding of marketing metrics, KPIs, lead scoring, and attribution models
• Strategic thinking combined with hands-on campaign execution expertise
• Proven stakeholder management experience
• Exceptional organisational and communication skills with ability to manage multiple projects under tight deadlines

Desirable

• Marketing automation platforms experience (Eloqua desirable)
• SEO/SEM and paid channel expertise
• Digital marketing capabilities, analytics (Google Analytics), paid ads, and marketing attribution models
• Experience with data visualisation tools (Tableau, Power BI, or similar)
• SQL or database query experience for customer data analysis and advanced segmentation
• Content marketing experience and ability to advocate for content-led strategies
• Experience in the renewable energy or sustainability sector
• Knowledge of lead scoring methodologies and predictive analytics

What Success Looks Like

• Consistently hit and exceed delegate registration and revenue targets across your portfolio through data-driven, customer-centric campaigns
• Design and implement effective lead journey flows that improve conversion rates
• Achieve and exceed KPIs for registration, conversion, engagement, and ROI across all events in your portfolio
• Deliver accurate revenue forecasts and pacing reports with clear analysis of performance drivers
• Provide strategic insights through reporting on customer behaviour, campaign performance, and revenue generation
• Implement segmentation strategies that improve targeting efficiency and conversion rates
• Develop compelling positioning and messaging that differentiates events and resonates with target audiences
• Optimise customer acquisition costs whilst maintaining or improving lead quality and conversion rates
• Champion best practice in data-driven marketing and share actionable insights with the wider marketing team

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.