St. James's Place
Senior Marketing Support Specialist
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With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: Permanent
- Seniority: Associate
About The Role
As a Senior Marketing Support Specialist, you'll play a key role within the Marketing Support & Advice function, supporting the delivery and ongoing maintenance of Partner websites across the Partnership. Acting as a subject matter expert, you'll provide consultancy and guidance on complex website requests, ensuring solutions meet Partner objectives while adhering to regulatory requirements, brand standards and internal policies.
You'll work closely with Partners, internal stakeholders, and technical teams to deliver exceptional service, contribute to platform improvement projects, support user acceptance testing, and champion continuous improvement initiatives. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding digital experiences.
What you'll be doing
- Supporting the day-to-day delivery of Partner website services, ensuring websites remain compliant, on-brand, high quality and delivered within agreed service standards.
- Acting as the subject matter expert for Partner websites, providing specialist guidance and consultancy on complex website requests and requirements.
- Handling and resolving escalated Partner and stakeholder queries, conducting root cause analysis and implementing preventative solutions.
- Working closely with development and technical teams to support the delivery of platform enhancements, projects and continuous improvement initiatives.
- Undertake comprehensive end-to-end User Acceptance Testing (UAT), validating functionality, content accuracy, accessibility, user experience and compliance prior to deployment.
- Analysing Partner feedback, operational trends and service performance to find opportunities to improve processes, efficiency and the Partner experience, and deliver measurable business benefits.
- Supporting the onboarding, training and mentoring of colleagues, promoting guideline consistency and operational excellence across the team.
- Building positive relationships with Partners and internal stakeholders, providing expert advice and influencing positive outcomes aligned to business objectives.
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About you
You're an agile, highly organised, and proactive digital marketing professional with strong CMS expertise and a passion for delivering exceptional customer and stakeholder experiences. You combine technical understanding with commercial awareness, enabling you to balance Partner objectives, business priorities, and regulatory requirements when making decisions. A natural problem solver and communicator, you're confident handling complex requests, influencing stakeholders, and driving continuous improvement.
Essential criteria
- Proven experience managing and maintaining websites using content management systems (CMS), with advanced knowledge across multiple platforms.
- Experience supporting digital projects and delivering thorough User Acceptance Testing (UAT), ensuring functionality, content accuracy, compliance, and user experience standards are met.
- Strong attention to detail required and highly capable of accurately reviewing materials and requests through a Marketing lense, questioning anything that isn’t clear regarding initiate and approach.
- Strong stakeholder management and communication skills, with the ability to influence, challenge constructively, and build trusted relationships at all levels.
- Excellent analytical and problem-solving skills, with experience handling customer issues, conducting root cause analysis, and driving service improvements within a regulated environment.
Desirable criteria
- Experience working within financial services or another highly regulated industry.
- Knowledge of Salesforce Case Management, or similar case management platforms.
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Please note: This role is based in our Cirencester Head Office, 3 days a week with occasional travel to other locations as required.
What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.
In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.
Our benefits include:
- 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
- Private Medical Insurance – company-funded cover for you and your immediate family.
- Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice.
- Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
- Protection Benefits – company-funded critical illness cover, income protection, and life assurance.
- EV salary sacrifice scheme through Tusker.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage, please let us know by emailing us at careers@sjp.co.uk.
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA, we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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