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Senior Media Engineer – Post-Production Support & Deployment
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Senior Media Engineer – Post-Production Support & Deployment
Location: London – Hybrid
Contract: 12 months
Working pattern: Full-time, with occasional evening, weekend and out-of-hours support required
Pay: £352 per day PAYE
The Opportunity
We are supporting a leading global entertainment and streaming organisation in the search for an experienced Senior Media Engineer to join its Live Production Editorial Support team.
This role will support advanced in-house post-production services used across film, episodic and live content. You will work closely with productions, editorial teams, product specialists and engineers to ensure that media workflows operate smoothly, technical issues are resolved quickly and creative teams can remain focused on delivering exceptional content.
The successful candidate will combine strong post-production knowledge with hands-on technical troubleshooting, excellent client service and the ability to remain calm in fast-moving production environments.
Key Responsibilities
Production Support and Troubleshooting
- Provide high-quality technical and operational support to production, editorial and post-production users.
- Investigate and resolve issues affecting media workflows, file transfers, editorial tools and post-production services.
- Take a user-focused approach to troubleshooting, ensuring that solutions address the wider production need rather than only the immediate technical issue.
- Escalate complex incidents appropriately and work with technical teams through to resolution.
- Support production teams across different regions and time zones.
Monitoring and Operational Management
- Monitor automated media file transfers, system health and workflow activity through central operational dashboards.
- Proactively identify potential technical issues before they impact productions.
- Investigate failed or delayed transfers and coordinate remediation.
- Maintain clear records of incidents, recurring issues and operational trends.
- Help improve processes, documentation and troubleshooting procedures.
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Media Workflow and Tool Support
- Provide specialist support across post-production tools and workflows, including:
- Footage ingest and automated ingest
- Media library workflows
- Dailies processing and supported clip creation
- VFX pulls
- Conform pulls
- Review and approval workflows
- Automated transcription tools
- Editorial and live-production workflows
Product and Engineering Collaboration
- Partner with Product and Engineering teams to identify technical issues, recurring workflow problems and opportunities for improvement.
- Collect structured feedback from production users and translate it into actionable technical insights.
- Help prioritise bug fixes, support tools and workflow enhancements.
- Work closely with regional Production Technology teams to contribute local production knowledge and workflow context.
- Support the testing, deployment and adoption of new tools and features.
Essential Experience
- At least three years’ experience in post-production support, media engineering, studio or network support, or process management within a post-production vendor.
- Strong understanding of content creation, on-set production and post-production workflows.
- Experience supporting editorial or media production environments.
- Knowledge of dailies, media ingest, VFX pulls, conform processes and review and approval workflows.
- Experience troubleshooting complex media, file-transfer or post-production workflow issues.
- Ability to communicate clearly with both technical and non-technical users.
- Confidence working independently and making decisions in high-pressure production environments.
- Strong organisational, prioritisation and incident-management skills.
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Technical Skills
Experience with a selection of the following tools and technologies is highly desirable:
- Avid Media Composer
- Adobe Premiere Pro
- FilmLight Baselight
- Colorfront OSD
- Autodesk PIX and Flow Capture
- Aspera
- Remote editorial and PCoIP technologies
- Live streaming and live editorial workflows
- Command-line tools
- APIs and basic API interaction
You should also have an understanding of:
- JSON, XML and CSV data formats
- ALE, EDL, FDL and MHL/ASC-MHL standards
- Colour science within editorial and post-production workflows
- Local storage, shared storage, SAN and cloud-storage environments
- Automated media-transfer and content-management workflows
About You
You will be:
- Calm and solutions-focused under pressure
- Comfortable supporting demanding production environments
- Highly responsive and service-oriented
- Able to explain technical issues clearly and empathetically
- Proactive in identifying risks and preventing production disruption
- A quick learner who can adapt to new tools and changing workflows
- Comfortable working independently as well as collaborating across global teams
- Available to provide occasional evening, weekend and out-of-hours support when production needs require it
This is an excellent opportunity for a media engineering or post-production technology specialist to contribute to high-profile film, television and live-content workflows within a technically advanced global production environment.
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