Fora
Senior Member Experience Host
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Senior Member Experience Host
📍 Location: London - Notting Hill
🕒 Full Time | 37.5 Hours Per Week
The Company
At Fora, we're re imagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and well-being so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces - we're shaping the future of work.
The Role
We're looking for a Senior Member Experience Host to be the face of our building and play a key role in delivering an exceptional member experience every day. This is a hands-on role for someone who is naturally proactive, highly organised, and passionate about creating memorable experiences through outstanding service.
This is not a people management role; however, you will act as a senior presence within the team, leading by example, supporting colleagues and helping to maintain exceptional service and operational standards.
What You'll Be Doing
- Delivering an exceptional member experience
- Building strong relationships with members and visitors.
- Managing member requests and creating a welcoming community.
- Handling queries and resolving issues with confidence and care.
- Supporting building operations
- Maintaining high standards across the building.
- Ensuring communal spaces, meeting rooms and vacant offices are always presentation-ready.
- Supporting day-to-day operational and maintenance activities.
- Driving community engagement
- Contributing to member satisfaction and retention.
- Promoting member benefits, partnerships and wellbeing initiatives.
- Supporting sales activity
- Welcoming prospective members and assisting with tours and trials.
- Promoting the building, services and additional offerings with confidence.
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Why Join Fora?
At Fora, you'll be part of a business that is redefining the workplace experience. We invest in our people, celebrate individuality, and create environments where both our members and teams can thrive.
If you're passionate about people, hospitality, community, and delivering exceptional experiences, we'd love to hear from you.
Requirements
What We're Looking For
We're looking for someone with:
- Experience in hospitality, hotels, coworking, premium retail, events or other customer-facing environments.
- Experience working as a senior team member, shift lead or team support within a service-led environment.
- Confidence delegating day-to-day tasks and supporting colleagues to deliver high standards.
- Outstanding communication and relationship-building skills.
- A proactive, hands-on approach and strong attention to detail.
- Confidence managing multiple priorities in a fast-paced environment.
- A passion for service, community and creating memorable experiences.
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You'll thrive in this role if you are:
- A natural relationship builder
- Comfortable taking ownership and leading by example
- Confident supporting and guiding team members
- Proactive and solution-focused
- Organised and detail-oriented
- Passionate about delivering exceptional member experiences
Benefits
At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.
Work Pattern
- On-site
- Monday to Friday
Time to Rest & Recharge
- 28 days' annual leave + bank holidays
- Your birthday off - celebrate you
- Buy additional annual leave to create even more time for what matters
Well-being & Security
- 5% matched pension scheme - supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Access to our gyms and selected wellness classes with Restore at Fora
- Health cash plan - supporting day to day medical expenses
- Mental Well-being support - confidential in-person or online therapy sessions
Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
Perks That Make You Smile
- 25% off at Fora cafés - your morning coffee just got better
- 2 x volunteer days / year
- Monthly Deliveroo Lunch — A simple perk to make your month feel brighter
- Elevated Style Allowance — Empowering You to Look the Part, Your Way.
- Generous Employee Referral Scheme
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