When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

The right person for this role will have strong Microsoft licensing expertise, experience supporting Public Sector customers, and the ability to translate complex licensing requirements into clear, value-driven outcomes. They will be customer-focused, commercially aware, and highly organised, with excellent communication skills and a proactive approach to managing priorities, stakeholders, and licensing activities.

Key Skills & Experience:

• Proven experience in Microsoft licensing and licensing programmes.
• Strong understanding of licensing compliance, renewals, entitlement reviews and optimisation.
• Experience supporting Public Sector customers.
• Ability to interpret complex licensing requirements and provide commercial guidance.
• Excellent communication, customer engagement and stakeholder management skills.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Customer-focused, consultative and solution-oriented approach.
• Commercially astute, proactive and self-motivated.
• Strong team player with excellent relationship-building skills.
• Committed to continuous professional development and maintaining licensing expertise.
• Flexible and adaptable, with a willingness to travel when required.
• Able to manage escalations effectively and ensure adherence to company processes and procedures.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers

What are the benefits?

You can read about the benefits on offer here 😊

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.