TRIP
Senior National Account Manager - Grocery
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ABOUT TRIP
TRIP’s mission is to create calm in the everyday chaos, offering next-generation wellness products to power your lifestyle and nurture mental wellbeing. Co-founders, husband and wife team Olivia and Daniel discovered plant-based wellness after a transformative personal experience and decided to launch TRIP to bring the most delicious, highest quality functional drinks and supplements to millions of people globally.
Since launch, TRIP has become the world’s leading wellness drinks brand and was named by Alantra as the fastest-growing FMCG business of the last 16 years. Our multi-award-winning drinks and supplements are now available in over 35,000 stores globally, including major UK Retailers, Erewhon, Soho House Global, Target, Carrefour, Monoprix, Albert Heijn, and many more.
Our vision is to become the global leader in calming drinks and supplements. Committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever. There has never been a better time to join our incredible team!
The Role
The Senior National Account Manager will play a key role in driving TRIP’s growth within the Grocery sector, managing a portfolio of top accounts with a focus on delivering exceptional results. This role combines strategic delivery with operational excellence, ensuring alignment with TRIP’s mission to bring calm to everyday chaos and establish functional drinks as a category leader. The ideal candidate will build strong, collaborative relationships with key customers, execute flawlessly on joint business plans, and deliver against ambitious growth targets. This hands-on role requires a commercial, detail-focused individual who thrives in a fast-paced environment and is passionate about making TRIP the go-to brand for better-for-you drinks.
Key Responsibilities
Account Management
- Take ownership of a suite of high-profile grocery accounts, managing all aspects of the customer relationship to deliver exceptional performance.
- Execute joint business plans, ensuring alignment with TRIP’s strategic goals while maximising distribution, rate of sale, and profitability.
- Monitor account performance, identifying growth opportunities and implementing plans to optimise results.
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Customer Relationship Building
- Build and maintain strong, collaborative relationships with account buyers and key stakeholders, acting as a trusted partner.
- Communicate TRIP’s mission and unique value proposition clearly and persuasively to inspire customer alignment and support.
- Be the primary point of contact for customer queries, ensuring swift resolution and fostering long-term partnerships.
Executional Excellence
- Ensure brilliant basics are delivered across pricing, availability, and promotional execution, both in-store and online.
- Lead the operational implementation of account plans, including range reviews, new product launches, and promotional activity.
- Pay meticulous attention to detail to ensure all elements of account management are executed to a high standard.
Commercial Acumen
- Manage account P&Ls, ensuring financial targets are met and delivering mutually beneficial results for TRIP and its partners.
- Lead terms negotiations, balancing short-term wins with long-term growth.
- Deliver accurate sales forecasting, working closely with internal teams to align supply and demand seamlessly.
Collaborating to Deliver Results
- Work cross-functionally with category, trade marketing, and supply chain teams to deliver best-in-class account execution.
- Provide insights and feedback to internal teams to help refine TRIP’s approach to grocery retail and drive continuous improvement.
Championing TRIP’s Mission
- Act as an ambassador for TRIP’s mission to redefine wellness, bringing calm and better-for-you options to mainstream grocery.
- Position TRIP as the leader in the functional drinks category, ensuring customers view the brand as a critical part of their portfolio.
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About You:
Skills and Experience
- Account Management Expertise: 5-8 years of experience in FMCG account management, ideally within the Grocery sector. Drinks experience is advantageous.
- Execution-Focused: Proven ability to manage operational details while delivering against broader strategic objectives.
- Commercially Savvy: Strong understanding of P&Ls, joint business plans, and terms negotiations, with a focus on delivering mutually beneficial results.
- Detail-Oriented: Exceptional attention to detail, ensuring flawless execution of all account activities.
- Relationship Builder: Demonstrated ability to build and maintain strong customer relationships, supported by clear and confident communication skills.
- Data-Led Decision Maker: Skilled at analysing performance data and translating insights into actionable growth plans.
THE PACKAGE
- Lovely, bright, and spacious office 1 minute from Notting Hill Gate station, surrounded by TRIP pastel-coloured houses!
- Salary: DOE
- 4 days per week in the office with the option to work from home on a Friday
- Private Healthcare with Vitality including Virgin Gym 50% off
- Holiday: 24 days + birthday off!
- 1 Wellness Day
- Pension plan
- Potential to take part in the company share scheme
- TRIP product discount & Friends+Family codes
- Mindfulness support with Calm App membership
- Breakfast and snacks provided
- Sleep support with monthly Dream Drops CBD Oil allowance
- Working from Anywhere policy: 2 weeks per year in a maximum of 2 blocks
- Sabbatical: After 2 years of service, you may apply for a sabbatical of up to 6 weeks, subject to policy
- Dog Friendly office
- Regular team socials & events
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