London Borough of Redbridge
Senior Neighbourhood Officer
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Location: Orchard House, Woodford Green, IG8
Permanent – Full Time
Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.
About the Role
We are seeking a Senior Neighbourhood Officer to manage a patch of mixed tenure properties delivering a high-quality, customer services to residents. You will provide a regular and visible presence on estates, ensuring our homes are safe and well maintained, providing advice, information and understanding the needs of customers, tenants and leaseholders and respond to these, at both an individual and neighbourhood level.
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You will be required to work closely with caretakers assigned to your patch and collaborate with Central Services, which handle desk-based transactional resident demand. This role is the custodian of the estates and neighbourhoods which they manage and will have influence over place shaping. You will foster great relationships with residents and will provide an important first point of contact for residents who require support.
Key Responsibilities
- Deliver excellent customer services to internal and external customers.
- Work with relevant colleagues within housing, other departments within the local authority, and other relevant external stakeholders.
- Drive resident satisfaction, while ensuring residents are triaged to the appropriate team when the issues cannot be addressed at the first point of contact.
Person Specification
- Strong experience in customer services.
- Excellent organisational and communication skills.
- The confidence to navigate competing demands.
- Build positive relationships at all levels.
- Maintain a calm and solutions-focused approach.
- Commitment to collaboration, excellence and continuous improvement.
- Flexibility to adapt at pace and support occasional out-of-hours commitments.
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Application Process
To apply for this post, please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.
Additional Information
All short-listed applicants will need to demonstrate proof of right to work in the UK.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
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