Working closely with the WorkWell Manager, healthcare professionals, employers, and community partners, the Senior Neighbourhood Work & Health Coach will act as a subject matter expert, supporting the development of Work & Health Coaches, contributing to multi-disciplinary case management, and driving service quality, performance, and continuous improvement. The postholder will provide guidance and day-to-day operational support to colleagues while maintaining oversight of complex participant cases and promoting positive employment and wellbeing outcomes.

Just some of your day-to-day responsibilities will include:

• Provide day-to-day guidance and support to Work & Health Coaches.
• Conduct observations and quality reviews of coaching practice.
• Provide coaching, mentoring, and informal supervision sessions.
• Monitor team performance against service KPIs and outcomes.
• Conduct regular caseload reviews.
• Analyse management information to identify trends and risks.
• Ensure participants receive timely and effective support.
• Undertake holistic biopsychosocial assessments.
• Develop personalised Work and Health Action Plans.
• Support participants to remain in work, return to work, or secure suitable employment.
• Provide specialist advice on complex barriers to employment.
• Work closely with clinicians, social prescribers, and community partners.

What’s in it for you?

• A generous base salary (pro-rata for part time), and great flexibility with your working schedule.
• We offer training, development, and progression opportunities.
• You will have access to the range of Reed in Partnership benefits, which include:
  • 25 days annual leave (pro-rata for part time) plus statutory bank holidays
  • Reed Pension Scheme
  • Award Winning Management & Leadership training
  • Professional & Personal Development Funds
  • Bi-annual pay reviews
  • Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair, open, and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Experience providing advice, guidance, coaching, or support to individuals facing health, wellbeing, or employment-related barriers.
• Experience managing a caseload and supporting individuals to achieve agreed outcomes.
• Experience supporting, mentoring, or coaching colleagues in a professional environment.
• Experience working within a performance and quality-driven service.
• Experience working collaboratively with multiple internal and external stakeholders.
• Experience supporting individuals with physical health conditions, mental health conditions, disabilities, or complex barriers.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Essential Knowledge

• Understanding of the impact that physical health, mental health, and disability can have on an individual's ability to obtain, remain in, or return to work.
• Understanding of person-centred support and strengths-based coaching approaches.
• Knowledge of safeguarding principles and risk management.
• Awareness of local health, wellbeing, and community support services.
• Understanding of equality, diversity, and inclusion principles in service delivery.

Essential Skills

• Strong coaching, motivational interviewing, and relationship-building skills.
• Ability to support individuals to identify goals and develop practical action plans.
• Strong interpersonal and communication skills.
• Ability to manage competing priorities and a complex caseload.
• Ability to analyse information and identify appropriate interventions.
• Strong record keeping and administrative skill.
• Good digital literacy and confidence using CRM systems and Microsoft Office applications.
• Ability to influence and collaborate positively with colleagues, employers, and external partners.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.