Costa Coffee
Senior Operational Efficiency Manager
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Senior Operations Efficiency Manager
The Senior Operational Efficiency Manager is responsible for defining and delivering the Central Operations efficiency strategy across UK&I, ensuring optimal labour deployment, continuous improvement, and performance insight while protecting the customer experience.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as Senior Operations Efficiency Manager, there’s never been a better time to make a difference.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some pretty brilliant perks to sweeten the deal:
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- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity, and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.
What you’ll do
Being a Senior Operations Efficiency Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
- Define and own the UK&I operational efficiency strategy aligned to business goals and growth plans
- Lead a multi-functional team spanning Labour Systems, Continuous Improvement, and Performance Insight to deliver sustainable operational efficiencies and annualised savings of c.£15m through the Operations F4G plan.
- Own operational performance reporting, insight, and analytics strategy
- Working on large scale Productivity projects
- Own the end-to-end labour model, systems, and deployment approach across all store formats
- Lead and develop a team of 3 direct reports, building capability, engagement, and subject matter expertise across the team
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Who you are
It’s your unique ingredients we’re interested in:
- Strong expertise in multi-site retail operations, workforce planning, productivity optimisation, performance metrics, financial drivers, and continuous improvement
- Commercially astute leader with strong strategic thinking, analytical capability, and stakeholder influence
- Ability to translate complex data into clear actions while driving performance and developing high-performing teams
- Experienced senior leader with a proven track record of delivering large-scale efficiency and cost-saving programmes, leading multifunctional teams, and driving performance across complex organisations
- Ideally experience using Dayforce or similar workforce management systems, with exposure to large-scale transformation and efficiency programmes
- Experience in data visualisation, change leadership, and systems and process design to drive transformation and operational efficiency
- Experience in retail or hospitality, workforce planning systems, and influencing senior executive stakeholders
Where you’ll work
Hybrid – St Albans Head Office (3 days per week)
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
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