Programme Delivery Support

• Ensure continuous improvements in efficiency & programmes.
• While programmes are running, support centre management, including Student Support Managers to ensure programmes are delivered effectively and to the satisfaction of clients.
• Assist the Recruitment Manager with operations for staff inductions, including but not limited to; meal provision, rooming, transport/travel card requirements and session planning.
• Assist in the planning and organisation of staff training days and inductions and participate as required.
• Assist the wider operations team in delivery of all programmes in the Oxford International portfolio.
• Attend agency visits, fam trips and presentations when required.

Compliance and Financial

• Ensure risk assessments, policies and centre procedures are up to date with the support of the Operations Manager and Operations Director.
• Ensure operational policies and processes are compliant with accreditation bodies including but not limited to British Council & ISI by having knowledge of assessment criteria.
• Ensure programme delivery aligns with safeguarding, welfare and accreditation requirements.
• Monitor operational cost trackers and ensure accurate record keeping escalating where necessary to the Operations Manager.
• Assist the Operations Manager and Operations Director with reporting and operational analysis.
• Identify opportunities for efficiencies and cost savings across programme operations.
• Ensure invoicing system is maintained, providing information to the Operations Director.

Person Specifications

Statutory Requirements

• Eligibility to live and work in the UK
• Undergo an Enhanced DBS disclosure check or overseas equivalent

Qualifications

• Undergraduate degree in any discipline.
• CELTA, Trinity TESOL and / or QTS in English or a Modern Foreign Language with ELT subsidiary (Desirable)

Experience and Knowledge

• Significant experience in an operational coordination role within education, travel, hospitality, events or a residential environment.
• Proven ability to resolve operational issues and implement practical solutions.
• Experience in a supervisory role.
• Strong understanding of operational planning, programme delivery and customer service standards.
• Experience coordinating complex programmes involving multiple stakeholders and suppliers.
• Experience of working in a fast-paced, dynamic department.
• Knowledge of child safeguarding (Desirable).
• Experience of sports coaching or tour guide (Desirable).
• Experience of planning events or structured activities (Desirable).

Skills and Abilities

• Outstanding communication skills, both verbal and written.
• Excellent organisational skills with the ability to prioritise a varied workload.
• High attention to detail and the ability to work accurately and efficiently.
• Ability to prioritise workload, work to deadlines and under pressure.
• Ability to provide guidance and support to colleagues on operational matters.
• Strong IT skills, including Microsoft Office and operational tracking systems.
• Ability to function and communicate in a multicultural environment (Desirable).
• Experience of delivering presentations confidently and effectively (Desirable).
• Knowledge or interest in using AI to increase efficiencies. (Desirable).

Personal Qualities

• A fully supportive team member who enjoys collaborating with colleagues.
• Positive, proactive and solution-focused approach to work.
• Willingness to work flexibly and ‘go the extra mile’.
• Professional, reliable and acts with integrity at all times.
• Committed to continuous improvement and raising operational standards.
• Resilient and adaptable in a dynamic operational environment.

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.