Rockpool Recruitment
Senior Operations Coordinator
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Senior Operations Co-ordinator – Surrey
We are recruiting on behalf of a growing, people-focused educational travel business based in Surrey that specialises in delivering exceptional group events and educational travel experiences across the UK and Europe.
This is a fantastic opportunity for an experienced travel operations professional who enjoys taking ownership, supporting a team, and being hands-on in delivering memorable events. You’ll be joining a collaborative, energetic environment where customer experience and teamwork are genuinely valued.
Senior Operations Co-ordinator – What will I be doing?
- Taking responsibility for the smooth planning and delivery of group travel events from start to finish
- Supporting and developing junior team members, working closely with the Operations Manager
- Coordinating key elements such as venues, accommodation, transport and event logistics
- Liaising with clients to gather requirements, confirm details and ensure a seamless journey
- Building and maintaining strong relationships with suppliers and partners
- Managing budgets, monitoring costs and protecting margins
- Overseeing multiple groups travelling at the same time, ensuring all details are accurate and delivered on schedule
- Travelling to events and leading operations on the ground, managing timings, logistics and resolving issues in real time
- Contributing ideas to improve processes, efficiency and the overall customer experience
- Participating in an occasional out-of-hours duty rota following a qualifying period
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Senior Operations Co-ordinator – What experience do I need?
- Solid experience within travel operations, ideally involving group tours or events
- Previous experience leading or mentoring team members
- A strong customer service background with confident written and verbal communication skills
- Commercial awareness and experience working to budgets and deadlines
- Excellent organisational skills with the ability to juggle multiple priorities
- A proactive, solutions-focused approach and the ability to stay calm under pressure
- Good working knowledge of Excel
- Desirable experience includes knowledge of the school travel market, group tour operations, sporting events or French language skills.
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Senior Operations Co-ordinator – What else do I need to know?
- Office-based role in Surrey with potentially some flexibility on this in the future
- Monday to Friday, 35 hours per week with flexible start and finish times available
- 25 days annual leave plus bank holidays, increasing with length of service
- Pension scheme
- Health and wellbeing support
- Ongoing training and development opportunities
- Regular travel to events in the UK and Europe
- A genuinely supportive, team-driven culture where ideas and initiative are welcomed
If you are an experienced travel operations professional who enjoys ownership, leadership and delivering outstanding events, we would love to hear from you.
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