WSP
Senior Operations Lead - Liveable Places | London

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Closing Date: Friday 16th October 2026
About the role...
We are looking to appoint a Senior Operations Lead for our Liveable Places London region. The role is based from our London office (Westferry Circus, Canary Wharf), with flexible working allowing for a mix of home and in-office working.
Reporting to the Head of Liveable Places the Senior Operations Lead is a member of the Liveable Places Senior Leadership Team and is responsible for the management and leadership of the day-to-day operational matters associated with the Liveable Places Discipline for our London office, with responsibility for P&L and budget delivery.
The role is to support the Head of Liveable Places, working closely with the Senior Operations Lead (National), to embed a strong client and project culture around a technically excellent and efficient delivery model, balanced with the need to satisfy client, colleague, and commercial expectations.
As a key member of the Liveable Places Senior Leadership Team, you will be supported by a Regional Operations Lead to ensure the operational excellence of Liveable Places.
Role Expectations...
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I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
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- Maintain an overview of workload, utilisation, and associated resource requirements, working with team leaders to ensure resources are fully utilised within technical capabilities
- Promote collaborative working with other teams to ensure efficient resourcing and identify areas where our services / skill sets can be integrated through multi-disciplinary working
- Interface with GCC, champion UK and India joint working to grow our workload, maintain our competitiveness and access skills
- Monitor and manage recruitment needs to meet project and budget targets / demands
- Manage the integration of UK wide best practice (e.g. BMS) and implement operational business improvements
- Responsible for annual budget preparation and delivery (Revenue, Operating Margin, EBITDA and DSO)
- Responsible for Liveable Places financial performance / reporting
- Responsible for accuracy and overview of Liveable Places financial forecasts
- Responsible for effective commercial governance and Go / No Go opportunity reviews
- Actively demonstrate leadership in Health, Safety and Wellbeing, with a commitment to a Zero Harm culture
- Manage and oversee all aspects associated with HSEQ
- Provide visible leadership and direction for the Liveable Places cost centres with responsibility for training, development, and colleague retention
- Provide co-ordination across the business to ensure sharing of best practice and innovation
- Promote technical excellence and Future Ready / innovation, and apply lessons learned from Project Reviews
- Work with the Head of Liveable Places to develop and implement succession planning and talent management and have an effective interface with HR on all general employee matters


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Key Competencies and Experience
- Leadership – Demonstrate excellent inter-personal skills with good leadership and management abilities; capable of communicating effectively with all parts of Local Government and the wider WSP business
- Leadership - Demonstrates the desire to constantly improve, motivate and encourage others; lead and implement change programmes; inspiring colleagues and drives an innovative and supportive culture
- Commercial - Experience of managing a P&L, along with associated financial and commercial business contributions
- Communication - Demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required
- Relationship Building - Able to establish, build, sustain and share strong, professional relationships with relevant internal stakeholders
- Problem Solving – able to reason logically and apply a systematic process to finding solutions; is proactive in responding to problem
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