Phoenix51
Senior Operations Manager
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Senior Operations Manager
📍 Hailsham, East Sussex
💰 £70,000 - £80,000 + potential bonus
🏢 Full-time | Permanent
Lead Operational Excellence in a High-Growth Business
We're recruiting for a Senior Operations Manager to join a rapidly expanding organisation undergoing significant transformation and growth.
This is a fantastic opportunity for an experienced operations leader who thrives in fast-paced environments and enjoys driving performance, leading people, and implementing operational improvements.
Initially, you'll take responsibility for establishing and managing a dual-shift operation, ensuring service excellence, efficiency, and strong team engagement. Longer term, this role offers the potential to support additional UK and European operations as the business continues to expand.
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Key Responsibilities
- Lead day-to-day operational performance across warehousing and logistics functions
- Develop and implement effective shift patterns and working practices
- Drive continuous improvement initiatives across people, processes and performance
- Manage operational KPIs, service levels and productivity targets
- Build and lead high-performing teams through strong coaching and leadership
- Work closely with senior stakeholders to support future growth plans
- Foster a positive, customer-focused culture across the operation
About You
We're looking for someone who combines strong operational expertise with excellent leadership skills.
You'll ideally have:
✅ Senior leadership experience within warehousing, logistics, manufacturing or supply chain environments
✅ Experience implementing and managing shift operations
✅ Strong people management and employee engagement skills
✅ A proven ability to drive operational improvement and change
✅ Excellent stakeholder management and communication skills
✅ A customer-centric approach and relationship-building mindset
✅ Commercial awareness with the ability to make sound operational decisions
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What's on Offer?
- Salary of £70,000-£80,000
- Bonus opportunity
- Significant career progression prospects
- Opportunity to influence and shape a growing operation
- Collaborative and supportive leadership team
- Long-term growth opportunities within an ambitious business
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