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Senior Operations Manager
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Senior Operations Manager
Culture-led and experiential hospitality group
London with travel
up to £75,000 annual salary plus up to £25,000 bonus, car and benefits
We are recruiting a Senior Operations Manager for a distinctive and fast-evolving hospitality group known for creating vibrant, entertainment-led experiences.
Built around a culture that celebrates individuality, creativity, and community, the business has developed a portfolio of venues that go far beyond traditional hospitality. From live music and cultural programming to competitive socialising and late-night experiences, each location has its own personality while sharing the same commitment to great hospitality, energy, and experience.
Operating across a diverse, high-performing multi-site estate, the business continues to evolve while maintaining a strong focus on its people, sustainable commercial performance, and the communities its venues are part of.
As the organisation strengthens its operating structure and continues to raise performance across the estate, this role will play a key part in driving commercial results, developing venue leadership and the wider Operations team, and ensuring each location reaches its full potential. This isn’t simply about overseeing a collection of venues. It’s about working closely with General Managers, understanding what makes each business tick, and creating the conditions for stronger, more consistent performance.
Working closely with the Operations Director, you will help drive profitability, strengthen leadership capability, and support the continued evolution of the wider business, providing commercially sound advice and creating development opportunities across the Operations team.
The role
You’ll oversee a defined portfolio of venues, partnering closely with General Managers to grow revenue, improve profitability, and embed strong operational and commercial disciplines.
A key part of the role will be understanding performance at the venue level, identifying where intervention is needed and where further opportunity exists. You’ll support underperforming locations to recover while helping successful venues unlock their next stage of growth, identifying sustainable investment opportunities, and ensuring improvements translate into long-term performance.
You’ll lead refurbishment and capital investment projects across your area, ensuring investment decisions translate into stronger commercial performance, improved guest experiences, and venues that remain relevant within their local markets.
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Working closely with the wider leadership team, you’ll maintain consistently high standards across operations, compliance, and guest experience without losing the individuality, personality, and energy that make each venue distinctive.
You’ll recruit, coach, and develop General Managers and members of the Operations team, building trusted relationships, raising leadership capability, and strengthening the pipeline of talent across the organisation.
Commercially minded and highly visible across the estate, you’ll work across operations, marketing, events, and other commercial initiatives to ensure activity supports both wider business objectives and opportunities within individual markets. You’ll use KPIs and commercial insight to inform business planning, challenge performance, and ensure local marketing activity is delivering against clear objectives.
You’ll also work collaboratively with People, Property, Marketing, and other support functions, building strong relationships across the business and ensuring operational priorities are effectively translated into action.
Strategic when needed but always comfortable getting close to the operation, you’ll combine structure and commercial discipline with the creativity, adaptability, and cultural awareness required to lead high-energy hospitality businesses.
What success looks like in this role
Within the first 12 months, you will have strengthened commercial performance across your portfolio, delivering improvements in sales and profitability while creating clear recovery plans for venues requiring greater support and identifying sustainable opportunities for further growth and investment.
You will have developed strong, trusted relationships with General Managers and the Operations team, creating a culture where leaders feel supported, challenged, and accountable for performance.
Refurbishment and capital investment projects across your area will have been successfully delivered, translating investment into stronger venues, better guest experiences, and improved commercial returns.
You will have strengthened operational standards, reporting rhythms, and performance management across your portfolio, creating greater consistency, visibility, and accountability.
You will have strengthened capability across the Operations team, coaching and mentoring leaders while building a stronger pipeline of talent for the future.
Most importantly, the venues you lead will be commercially stronger and operationally sharper while continuing to deliver the vibrant, inclusive, and culturally relevant experiences that make the business distinctive.
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Essential experience we’re looking for
- Strong hospitality background within hospitality and high-energy environments (wet-led venues preferred)
- At least 3 years' senior operations leadership experience within a multi-site, customer-facing hospitality environment
- Experience leading busy, customer-facing venues with strong late-night, entertainment, or experiential elements
- Strong commercial acumen with demonstrable P&L accountability and experience managing performance against commercial KPIs
- Full GB driving licence
- Experience leading refurbishment projects and/or CAPEX investment within hospitality venues
- Proven track record of improving performance across a portfolio of locations
- Experience coaching, developing, and challenging General Managers and/or senior operational leaders
- Experience mentoring and developing broader operational teams and building leadership capability
- Strong operational discipline with a clear focus on guest experience, standards, and compliance
- Confident analysing performance data, identifying opportunities, and translating insight into action
- Strong Excel capability, with the confidence to interrogate commercial and operational data
- Strong commercial negotiation skills and the ability to influence across different stakeholder groups
- Highly organised, structured, and focused on delivery
- Excellent communication and relationship-building skills
- Confident working cross-functionally with People, Property, Marketing, and wider support teams
- Comfortable leading across geographically dispersed teams and spending significant time within venues
- Strong presence, natural leadership capability, and high emotional intelligence
Most importantly: you’re someone who combines commercial and operational rigour with personality and energy. A leader who knows how to drive performance, challenge when needed, and get the best from people while protecting the individuality, culture, and creativity that make great hospitality venues memorable.
Closing date for applications
Friday 14th August 2026
Interested in this exciting opportunity?
Please apply via LinkedIn.
Unfortunately, owing to high volumes of interest, applications and CVs cannot be accepted through individual LinkedIn messages or email.
Every application will be personally reviewed, and all candidates should expect to receive a response no later than one week after the closing date.
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