Jellycat
Senior Operations Manager, Australia & New Zealand
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For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakable about each one of them.
Australia & New Zealand Growth
As Jellycat continues its journey around the globe, an exciting new chapter is unfolding across Australia and New Zealand. These vibrant and creative markets represent an incredible opportunity to introduce even more people to our world of whimsy, softness and imagination. Building our presence in ANZ for the very first time means bringing together talented individuals who share our passion for creating joyful experiences and meaningful connections. As our community grows, we are looking for people who can help nurture our culture, champion our values and play a part in shaping the future of Jellycat in this special corner of the world.
About the Role
As Senior Operations Manager, you will lead the operational infrastructure for Jellycat across Australia and New Zealand, supporting the region's continued growth as it develops into a direct operating model. Reporting into the Country Manager ANZ and working closely with global operations teams, you will oversee supply chain, logistics, warehousing, inventory management and customer service, ensuring scalable processes, strong commercial performance and exceptional service for customers and retail partners across the region.
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You'll be
- Leading the operational strategy across Australia and New Zealand to support sustainable business growth.
- Managing end-to-end supply chain activities, including inbound and outbound logistics, warehousing and inventory management.
- Building strong partnerships with third-party logistics providers, freight partners and operational suppliers.
- Driving continuous improvement initiatives that enhance efficiency, service levels and cost performance.
- Establishing scalable operational processes, controls and governance frameworks as the business grows.
- Monitoring operational performance through KPIs, identifying risks and implementing effective solutions.
- Managing operational budgets and supporting forecasting, planning and commercial decision-making.
- Ensuring compliance with local regulations, quality standards and business continuity requirements.
- Collaborating with Sales, Finance, Marketing, Customer Service and Global Operations teams to deliver regional objectives.
- Developing a high-performing customer service capability for our retail partners that delivers a seamless and memorable customer experience.
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You'll have
- Significant experience in operations, supply chain or logistics management.
- Experience within consumer goods, retail, lifestyle, gifting, toy, wholesale or a related industry.
- A proven track record of managing third-party logistics providers and external operational partners.
- Strong knowledge of inventory management, supply chain planning and distribution operations.
- Experience delivering operational transformation, process improvement and scaling initiatives.
- Demonstrated leadership experience, with the ability to build, develop and motivate teams.
- Commercial awareness, including budget management and cost control experience.
- Strong analytical skills with the ability to use data to drive decision-making and performance improvements.
- Experience working within a growing international organisation would be advantageous.
- Excellent stakeholder management and cross-functional collaboration skills, with the ability to influence at all levels.
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