GECC - Study Abroad
Senior Operations Manager – Home & EU
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About GECC
GECC is a UK-based Education and Career Consultancy specializing in UK Higher Education. We are committed to helping students make informed decisions about their academic future through ethical guidance, professional expertise, and personalised support.
Our team consists of UK and European graduates, certified education advisors, and multilingual professionals who understand the diverse needs of international students. We provide tailored advice to help each student choose the right course, university, and career pathway based on their academic background, aspirations, and future goals.
Our comprehensive services include:
- Free Educational Counselling
- Profile Assessment and Career Guidance
- University Admission Support
- Document Review and Editing
- Interview Preparation
- Complete UK Student Visa Assistance through Certified and Experienced Advisors
At GECC, we believe every student deserves trusted guidance throughout their study abroad journey. From your initial consultation to your successful enrolment in the UK, we are dedicated to making the admission process simple, transparent, and successful.
Role Purpose
The Senior Operations Manager – Home & EU Operations is responsible for driving commercial growth through student recruitment, strengthening operational collaboration across departments, expanding strategic partnerships, improving operational processes, and supporting the long-term growth of the Home & EU Operations division.
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Key Responsibilities
Business Development
- Generate qualified student applications through existing and new recruitment channels.
- Develop sustainable lead generation strategies.
- Expand the regional recruitment network.
- Build relationships with educational consultants and referral partners.
- Explore new student acquisition opportunities.
Operational Collaboration
- Work closely with the Home Operations team.
- Coordinate with Admissions and Compliance teams.
- Maintain timely communication with university partners.
- Support internal planning meetings.
- Assist management in operational decision-making.
Process Improvement
- Identify operational bottlenecks.
- Recommend workflow improvements.
- Improve turnaround times.
- Support the implementation of operational best practices.
Commercial Growth
- Diversify recruitment sources.
- Strengthen relationships with existing referral partners.
- Develop new business opportunities.
Operational Leadership
- Support operational planning.
- Mentor junior recruitment staff where appropriate.
- Improve coordination between departments.
- Assist in resolving complex student cases.
- Promote operational excellence.
Strategic Development
- Recommend new recruitment initiatives.
- Provide market intelligence.
- Support management in future recruitment planning.
- Contribute to long-term business strategies.
Performance Management
- Monitor recruitment KPIs.
- Improve conversion efficiency.
- Reduce processing delays.
- Maintain high compliance standards.
- Ensure service quality throughout the recruitment process.
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Qualifications
- Strong operations management and process improvement skills, with experience overseeing multi-step service delivery workflows.
- Demonstrated ability in team leadership, staff mentoring, and performance management within a service-oriented environment.
- Experience in education consulting, student recruitment, or international student services, ideally with UK or EU markets.
- Working knowledge of immigration and visa processes for study abroad destinations such as the UK and Europe.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with students, partners, and internal teams.
- Advanced organizational, time management, and problem-solving abilities to handle high volumes and tight deadlines.
- Proficiency in standard office software and CRM or student management systems; comfort with data tracking and reporting.
- Bachelor’s degree in Business Administration, Management, Education, or a related field; a master’s degree is an advantage.
- Prior experience in a senior or mid-level operations role; experience in a study abroad or consulting context is preferred.
- Commitment to ethical, non-discriminatory practices and a strong focus on client service and continuous improvement.
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