Spencer Richardson
Senior Operations Manager
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Senior Operations Manager (FTC)
Multi-Site Highways & Infrastructure Operations
6-Month Fixed-Term Contract
Midlands / South UK Coverage
Competitive Salary + Car Allowance + Performance Incentive
We're partnering with a leading infrastructure services business to appoint an experienced Senior Operations Manager to lead, centralise, and stabilise a multi-site operational network across the Midlands and South of England.
This is a high-profile contract assignment for an accomplished operational leader who thrives in complex, field-based environments and can quickly establish control, consistency, and commercial focus across multiple locations.
Supporting a national network of depots, operational teams, and client contracts, you'll play a pivotal role in ensuring operational performance, workforce optimization, customer satisfaction, and financial performance remain aligned with business objectives.
Whilst initially offered as a 6-month Fixed-Term Contract, there is genuine potential for the role to become permanent for the right individual.
The Opportunity
Operating across a large geographical area, you'll be responsible for driving operational excellence, strengthening performance management disciplines, and ensuring depot teams are delivering safe, efficient, and commercially robust outcomes.
Working closely with senior leadership, you'll act as the bridge between strategy and delivery, ensuring operational plans translate into measurable business performance.
This is a role for someone equally comfortable reviewing depot performance metrics, engaging customers, supporting operational leaders, and identifying commercial improvement opportunities.
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Key Responsibilities
Operational Leadership
- Provide leadership across multiple depot and operational locations
- Drive consistency in operational standards, service delivery, and customer experience
- Ensure operational readiness across highways and infrastructure projects
- Coach and develop depot management teams
- Improve planning, mobilisation, and workforce deployment
Commercial Performance
- Drive revenue protection through effective resource utilisation
- Improve depot productivity and operational efficiency
- Reduce operational waste and unnecessary expenditure
- Monitor contract performance and profitability
- Identify opportunities to increase utilisation of plant, labour, and operational resources
- Support commercial recovery plans where performance falls below target
Client & Stakeholder Management
- Build strong relationships with key infrastructure and highways clients
- Support contract delivery teams in achieving service commitments
- Act as a senior escalation point for operational issues
- Contribute to customer retention and growth strategies
Performance & Continuous Improvement
- Introduce greater operational controls and accountability
- Establish clear performance reporting and KPI management
- Drive a data-led approach to decision making
- Improve health, safety, and compliance performance
- Implement best practice and standardised operating procedures
What Success Looks Like
Within the first six months you will have:
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- Improved operational consistency across the depot network
- Increased workforce and plant utilisation
- Enhanced commercial performance and margin delivery
- Strengthened leadership capability within local management teams
- Improved KPI performance across safety, service, and productivity
- Delivered measurable operational efficiencies
- Established clear reporting and performance management disciplines
About You
We are interested in speaking with individuals who have operated in complex, multi-site environments where operational performance and commercial outcomes are intrinsically linked.
Within sectors such as:
- Highways
- Infrastructure
- Traffic Management
- Utilities
- Civil Engineering
- Plant & Fleet Operations
- Rail Infrastructure
- Facilities Services
- Industrial Services
Experience Required
- Proven experience managing multiple operational locations
- Strong commercial awareness with P&L responsibility
- Experience leading large field-based workforces
- Strong stakeholder and customer management skills
- Demonstrable success in driving operational improvement
- Strong understanding of KPI management and performance reporting
- Experience working within safety-critical environments
- Ability to balance operational delivery with commercial performance
What's on Offer
- Competitive Fixed-Term Contract package
- Car allowance
- Performance-related incentive
- Significant operational autonomy
- High-profile leadership assignment
- Opportunity to influence long-term business performance
- Potential pathway to a permanent senior leadership role
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