Pret A Manger
Senior Operations Manager - London
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Senior Operations Manager
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What We’re Looking For
We’re looking for passionate team players to bring joy to our customers every day. As a Senior Operations Manager, you’ll …
- Drive Succession: support recruitment and successful onboarding within your area, build robust family trees in your area, drive team happiness by role modelling Pret’s values and behaviours, embrace the Thoughtful Leadership principles (be kind, be honest and be generous), ensure you have the right people in the right place and support your team’s wellbeing by promoting and nurturing a healthy work life balance.
- Drive your business: coach and support managers to ensure their teams consistently deliver amazing customer service, ensure your teams consistently deliver delicious food and drink by putting the customer’s needs first and never compromising on quality or safety standards, drive sales and profit through forecasting, rota management, ordering and production, continuously analysing and reviewing your Area’s results proactively reacting to any challenges or obstacles and to have full P&L accountability.
- Drive and embed change: you will be the ambassador for change, effectively communicating with your team, actively follow up with the team on any new standard or initiative to ensure successful implementation, listen and give constructive feedback and ensure your team is well informed of any business changes or initiatives.
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The Senior Operations Manager role reports into the Head of Operations
The role is full time (42 hours per week)
About You
As a Senior Operations Manager, you will play a critical role in driving operational excellence across the region and supporting the wider Senior Leadership Team.
In addition to the core Operations Manager responsibilities, the Senior Operations Manager role includes the following additional responsibilities:
- Strategic Leadership – Develop and deliver regional strategy objectives aligned to overall company goals.
- People Leadership – Manage and support complex people and HR matters while role-modelling Pret behaviours.
- Results & Standards – Act as a role model for high standards and drive strong regional results.
- Growing the Business – Work closely with internal and external partners to improve operational performance.
- Mentorship & Development – Mentor and support NTP and newly promoted Operations Managers, ensuring successful transition and development.
- Stepping Up – Deputise in the Head of Operations’ absence, supporting the Region and SLT.
- Collaboration – Build strong relationships across regions and with the Support Centre.
- Continuous Improvement – Challenge the status quo, always focusing on solutions and excellence.
We Offer
£71,175 - £74,675 and up to 30% bonus
Gold Card
We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
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A few more perks
- You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
At Pret, we’re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you’ll be part of meaningful change in your community and beyond.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
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