The Graduate Project
Senior Operations Manager
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Hi 👋
Our client, a respected UK regulator, is seeking a Senior Operations Manager within Investigations to lead their investigations function and deliver a high-quality, fair, and efficient service that protects the public and maintains confidence in their profession.
💥 Key Responsibilities
- Provide operational and strategic leadership for the investigations function, ensuring all cases are managed consistently, proportionately, and in line with statutory requirements.
- Lead, mentor, and develop a multi-disciplinary team of investigators and managers, embedding a culture of learning, quality, and continuous improvement.
- Oversee case progression and resource planning to ensure timely resolution of investigations and effective risk management.
- Use operational data and insight to identify trends, improve processes, and drive service excellence.
- Work closely with legal and casework teams to ensure decision-making is robust, evidence-based, and defensible.
- Act as a senior escalation point for complex or sensitive cases and provide clear advice to senior leadership and committees.
- Contribute to organisational strategy, policy development, and stakeholder engagement, representing the organisation externally where appropriate.
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💥 About You
- Significant leadership experience in a regulatory, legal, compliance, or investigations environment.
- Strong understanding of investigative best practice, case management, and the relevant legislative or regulatory framework.
- Proven ability to manage and motivate high-volume casework teams while driving continuous improvement.
- Excellent analytical, decision-making, and communication skills, with the confidence to handle complex and sensitive matters.
- Skilled at engaging with senior stakeholders and influencing strategic decisions.
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💥 What’s on Offer
- Competitive salary and comprehensive benefits package.
- Hybrid working with a healthy work-life balance.
- The opportunity to shape a critical public protection function and lead a high-performing, purpose-driven team.
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