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Senior Operations Manager : Vibrant Pub Company : London : A GBP 78,000 + Car and Bonus
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About The Role
We're looking for an experienced Senior Operations Manager to lead a portfolio of high-performing, community-focused hospitality venues across London.
This is a fantastic opportunity for a commercially-minded operator who thrives on developing people, driving performance, and delivering memorable guest experiences. Working closely with senior leadership, you'll play a key role in improving operational standards, increasing profitability, and supporting ambitious growth plans.
What You'll Be Doing
- Lead, coach and develop a portfolio of General Managers, creating high-performing teams.
- Drive commercial performance through strong financial management and clear business planning.
- Identify opportunities to improve underperforming sites while supporting continued growth across successful venues.
- Oversee refurbishment and investment projects, ensuring successful delivery and return on investment.
- Maintain exceptional operational standards, guest satisfaction, and compliance across all sites.
- Work collaboratively with central support functions including People, Marketing, and Property.
- Support succession planning by identifying and developing future talent.
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About You
- At least 3 years of experience in a senior multi-site hospitality role.
- Strong commercial acumen with a proven track record of improving sales and profitability.
- Experienced in coaching and developing General Managers to achieve outstanding results.
- Confident in leading refurbishment projects and operational change.
- Excellent financial, analytical, and communication skills.
- Advanced Microsoft Office skills, particularly Excel.
- Full UK driving license.
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What's on Offer
- A GBP 78,000 + Car and Bonus
- Company pension and life assurance.
- Electric vehicle salary sacrifice scheme.
- Private medical insurance option.
- Comprehensive employee benefits and discounts.
- Genuine opportunities for career progression within a growing hospitality business.
- The chance to join an ambitious business where people, culture, and guest experience are at the heart of everything.
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