ELMOgroup
Senior Partner Account Manager
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đSenior Partner Account Manager - Permanent đ
A bit of background on Breathe
Located in vibrant Horsham, Breathe isn't your typical SaaS business. Private equity owned, well-funded, with 17,000 customers and an average 6 yearsâ LTV (a rarity in the SaaS industry), Breathe is the number 1 HR Software for SMEs in the UK. But there is more to it â our work culture is award winning, with talented people that are committed to driving impact, while having fun together. We're proud of our track record of success, but we're even more excited about what the future holds for us.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Breathe is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
đOur Values: What We Live By
- đ«¶Start With People - We remember our work affects real people, so we take the time to listen, understand and act with care.
- đ€Own It, Together - We take responsibility for our part, support each other through the messy bits, and focus on fixing things rather than finding blame.
- đClear Is Kind - We speak honestly and with care. We donât avoid difficult conversations, and we make sure people have the clarity they need to move forward.
đ„Why This Role Is SO Important:
Weâre a fast-growing SaaS company on a mission to revolutionise the way our partners do business. Our Partner Team is at the heart of that mission, helping partners grow their businesses while driving our own growth.
The Senior Partner Account Manager is the growth engine of our partner ecosystem. Youâll manage a materially significant portfolio, helping partners bring on as many clients as possible while retaining the clients they already have. Using real-time performance data, youâll identify the most productive sales channels, motivate partner activity, drive new business and upsell opportunities, and reduce downsell and churn.
If youâre a high-energy relationship builder with strong commercial drive, a sharp eye for data and a genuine passion for helping partners succeed, this is the role for you.
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Key Duties & Responsibilities
- Driving Partner Growth: Maintaining a regular and structured programme of contact to drive consistent business growth across your partner portfolio.
- Analysing Partner Performance: Using partner performance data and trial conversion rates to prioritise outreach, coaching and commercial activity for maximum return.
- Delivering New Business: Achieving set targets for new trials and new customer acquisitions through proactive, data-informed account management.
- Growing Partner Revenue: Identifying and driving upsell opportunities while helping partners bring on more clients through their most productive sales channels.
- Enabling Partner Success: Delivering online demonstrations and training to upskill partners and their clients on how to effectively promote the Breathe platform.
- Protecting Account Health: Using engagement data to identify dissatisfaction early, resolve issues and minimise downsell and churn.
- Having Commercial Conversations: Challenging constructively, motivating partner activity and creating clear action plans that turn opportunity into measurable growth.
- Working as One Team: Going above and beyond to support department goals, colleague success and the wider partner ecosystem.
Key Competencies & Behaviours
- You Start with People: Youâre a true people person who can adapt to different personalities and situations while building strong, trusted partner relationships.
- You Own It, Together: Youâre an active team player who takes responsibility, supports colleagues and goes above and beyond to help the department succeed.
- You believe that Clear Is Kind: You listen carefully, communicate honestly and can have clear, constructive conversations when partner performance or account health needs to improve.
- You have commercial drive: Youâre motivated by generating new business, hitting monthly targets and driving partner activity.
- Youâre action-oriented and data-led: You use lead data, performance metrics and trial conversion rates to make informed decisions about where to invest your time for maximum ROI.
- Youâre an active listener: You understand partner requirements and can translate what you hear into practical growth opportunities.
- Youâre confident and adaptable: You can tailor your approach to different partners, situations and levels of commercial maturity.
- You care about the product: You bring a committed, professional and positive attitude towards Breathe, the product and the customer experience.
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đWhy Youâll Love it Here:
- đ°**ÂŁ36,000 + 20% commission**
- đFlexible working â 50% office based & core hours are 10am to 3.30pm
- đïž25 days holiday (+ 1 extra after 3 years!) PLUS Your Birthday off!
- đUK Bank holidays + Christmas Eve and New Years Eve afternoons off!
- đ¶Dog friendly office â because furry co-workers make everything better!
- đ„Private medical insurance (PMI) - with enhanced mental health, dental & optical coverage via AXA
- đEmployee Assistance Programme â Support when you need it
- đĄïžLife Insurance â 2 x salary & Matched pension (5%) â because the future matters
- đ€2 x volunteer days per year â give back to causes that matter to you
- đ±Access to Mintago â Exclusive financial wellbeing through discounts and expert advice
- đïžRetail discount scheme â perks and savings just for being part of our team!
The Hiring Process: Letâs Make it Personal! đ€
- đScreening Call: Virtual via Google Meet with one of our team to have a friendly chat, learn more about your experience, what excites you about the role, and how you align with our people-first culture.
- đ»Competency Interview: Online youâll meet the hiring manager and weâll dive into your commercial experience, relationship-building skills, approach to data and how youâd help partners grow. This is also your chance to ask us anything about the role and company.
- đąFinal Stage Interview: In person, youâll meet the hiring manager and our Partnerships Lead, and talk through how you would manage a significant partner portfolio, drive new business and protect revenue. Itâs also a chance to see our offices and get a feel for our culture.
đReady to join us? Apply Now!
âIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iâve been looking for.â
Jessica, London
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