Trustonic
Senior Partnership Operations Lead - 6 month fixed term contract
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Company Description
Who we are...
At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community, and the planet. We believe in equal opportunities and take to heart the old African proverb "If you only want to go fast, go alone. If you want to go far, go together."
We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonic's culture code.
If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!
Job Description
A bit about the team and what you'll deliver...
We are looking for a highly organised and collaborative Senior Partnership Operations Lead to take ownership of the operational delivery of our global OEM partnerships and Device Lock Controller (DLC) programme.
Note: This is a fixed-term contract to cover a 6-month secondment into a brand new permanent role within our wider operations team. There is the potential for this position to become permanent.
This is a pivotal role, ensuring our OEM partnerships and DLC programme are delivered efficiently and effectively. Working closely with Google, OEM partners, and cross-functional teams across Product, Business Development, Delivery, and regional functions, you'll keep complex programmes moving, remove delivery blockers, and continuously improve the operational processes that underpin our partnerships.
As the Senior Partnership Operations Lead, your key responsibilities will include:
- Leading OEM & DLC Operations: Oversee the day-to-day operational delivery of OEM partnerships and the DLC programme, ensuring activities remain on track and aligned across multiple stakeholders.
- Managing the Google Relationship: Own the operational relationship with Google, managing DLC prioritisation, approvals, launch planning, and delivery timelines.
- Driving Operational Excellence: Define, implement, and continuously improve OEM operational processes, creating clear ownership, governance, and accountability across internal teams and external partners.
- Coordinating Cross-Functional Delivery: Bring together Business Development, Product, Delivery, and regional teams to ensure OEM onboarding and launches are delivered successfully and on schedule.
- Tracking Performance & Governance: Build and maintain reporting dashboards and a single source of truth for programme status, milestones, risks, and actions.
- Removing Delivery Blockers: Proactively identify operational, technical, commercial, or regional issues and work across teams to resolve them quickly.
- Supporting Commercial Success: Provide operational insights and programme data to support commercial discussions, planning, and negotiations.
- Continuous Improvement: Drive process and tooling enhancements that simplify delivery, improve efficiency, and enable regional teams to execute successfully.
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Who you are...
As a Senior Partnership Operations Lead, you are:
- highly organised with exceptional attention to detail
- an excellent communicator who can simplify complex topics for a wide range of stakeholders
- comfortable coordinating multiple projects and priorities simultaneously
- confident influencing and driving delivery across teams without direct authority
- proactive, solutions-focused, and calm under pressure
- collaborative and enjoy working across international teams and cultures
- analytical, using data and reporting to make informed decisions
- adaptable and thrive in a fast-paced, evolving technology environment
- someone who takes ownership, follows through on commitments, and continuously looks for ways to improve how things are done
What makes you, you...
As a Senior Partnership Operations Lead, you'll bring the following:
Skills
- Excellent stakeholder management and relationship-building skills
- Strong programme and operational coordination capabilities
- Clear written and verbal communication skills
- Strong organisational and planning skills with excellent attention to detail
- Ability to manage multiple workstreams and priorities simultaneously
- Data-driven approach to reporting, tracking, and performance management
- Strong problem-solving skills with the ability to identify and remove delivery blockers
- Experience using collaboration and project management tools such as Wrike and Microsoft Office
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Experience
- Experience working within OEM partnerships, telecommunications, or the mobile device ecosystem
- Background in programme management, operations, or delivery-focused roles
- Experience coordinating complex cross-functional initiatives across commercial and technical teams
- Experience working with large global organisations, such as OEMs or Google, is highly desirable
- Experience supporting product launches, onboarding, or operational delivery programmes
- Exposure to Device Lock Controller (DLC) or device locking programmes would be advantageous but is not essential
Knowledge
- Understanding of how OEM partnerships operate within the mobile ecosystem
- Awareness of device locking technologies and mobile security solutions
- Familiarity with structured delivery methodologies such as Agile or PRINCE2
- Fluent English; additional languages such as Chinese or Spanish would be beneficial but are not essential.
Additional Information
What we can provide you in return for your investment...
Competitive compensation
- A base salary that reflects your expertise and impact.
- Bonus scheme to share in our success.
Financial security & wellbeing
- Immediate participation in our pension scheme.
- Private medical insurance for you and your family from day one.
- Income protection and life insurance for peace of mind.
Flexibility & work-life balance
- Hybrid working arrangements to support your lifestyle.
- An open holiday policy with no upper limit—take the time you need, when you need it.
- Support for volunteering and causes that matter to you.
Growth & development
- Opportunities for professional development and career progression.
- Exposure and interaction with global teams.
Inclusive, supportive culture
- A commitment to diversity, equity, and inclusion.
- A collaborative environment where your voice is valued and your wellbeing is prioritised.
Impact & purpose
- The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.
#LI-Hybrid
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable, and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities, and sexual orientations, with differences in education, backgrounds, skill sets, experiences, and knowledge.
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