Association of Business Mentors (ABM)
Senior Partnerships Officer
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Contract: 12-month Fixed Term Contract
Salary: £34,000- £36,000
Location: Home based, with UK-wide travel as required. Travel to London required a minimum once a month
Working hours: 40 hours
Closing date for applications: 10/11/2026
About the Association of Business Mentors (ABM)
The Association of Business Mentors is the professional body for business mentoring. We champion the real impact of mentoring, connecting business owners and professionals with the support, expertise and inspiration they need to succeed. Through exceptional training, thriving membership and high standards of accreditation, we empower mentors and leaders to create lasting change for businesses of all shapes and sizes.
Why the business needs this role
This role is essential to ensuring ABM’s growing portfolio of partnerships translate into strong, long-term relationships, successful programme delivery and sustainable commercial growth. As ABM develops new partnerships, we need dedicated resources to manage partner relationships, ensure contractual commitments are delivered, coordinate activity across internal teams and provide excellent partner experience. The overarching aim of this role is to turn partnerships into successful, long-term accounts that retain, grow and advocate for ABM.
About the role
We are seeking a highly organised, relationship-driven Senior Partnerships Officer to manage and develop ABM’s growing portfolio of partner accounts. Working closely with the Senior Partnerships Manager and wider ABM team, you will take responsibility for ensuring partnerships are successfully onboarded, delivered, managed and developed. This is a varied role combining account management, project delivery, customer service, marketing and commercial development. Importantly, this is also a commercial role. You will understand each partner’s needs and objectives and proactively identify opportunities to deepen relationships through renewals, additional programmes, training, membership and other relevant ABM services. Strong CRM discipline will be fundamental to the role, ensuring partner information, activity, opportunities, actions and commercial potential are accurately recorded and managed. The role will have a large marketing focus, supporting partner campaigns, writing engaging copy and coordinating activity that drives engagement with ABM programmes, training and membership. You will be a key point of contact for partners, building trusted relationships, coordinating delivery, supporting partnership events and running regular account reviews.
A key part of the role will be to ensure that the commitments made within partnership contracts and agreements are delivered. You will work across ABM teams to coordinate activity and ensure training, membership, marketing, events and programme delivery provide a seamless experience for our partners.
Key Responsibilities
Partnership & Account Management
- Manage a portfolio of ABM partners and accounts.
- Build strong, trusted and values-led relationships with partner contacts.
- Act as a key day-to-day point of contact throughout the partnership lifecycle.
- Develop a strong understanding of each partner’s objectives, priorities and challenges.
- Create and maintain account plans for priority partners.
- Hold structured partner reviews to assess delivery, impact, satisfaction and future opportunities.
- Ensure partners receive a consistently high standard of customer service.
- Proactively manage issues and ensure appropriate and timely follow-up.
- Build relationships that encourage long-term retention and advocacy for ABM.
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Contract, Project & Programme Delivery
- Coordinate the successful onboarding and implementation of new partnerships.
- Take ownership of ensuring partnership contracts, agreed deliverables and service commitments are delivered in full and on time.
- Translate partnership agreements into clear delivery plans, actions, responsibilities and timelines.
- Work across internal teams, including Training, Membership, Marketing, Operations and Partnerships, to ensure delivery is coordinated and seamless for the partner.
- Act as the link between partners and internal teams, ensuring everyone is clear on expectations, deadlines and responsibilities.
- Manage partnership activity from launch through to delivery and review.
- Monitor delivery against agreed outcomes and proactively address any issues, delays or gaps.
- Support the planning and delivery of partnership events, workshops, webinars and networking activity.
- Liaise with partners, speakers, venues and internal teams to ensure partnership events are professionally delivered.
- Maintain project plans, actions, deadlines and partner communications.
- Ensure partners receive consistent, high-quality experience across training, membership, events and programme delivery.
Commercial Growth, Retention & Upselling
- Develop existing accounts and identify opportunities to increase the value and impact of partnerships.
- Identify appropriate opportunities for additional training, membership, programmes and services.
- Support and manage partnership renewals and extensions.
- Work with the Senior Partnerships Manager to transition new partnerships effectively from business development into account management and delivery.
- Identify opportunities for cross-selling and upselling in a way that is consultative, values-led and genuinely valuable to the partner.
- Maintain awareness of account value, pipeline and future commercial potential.
- Use regular account reviews to identify opportunities for future collaboration and growth.
CRM & Reporting
- Maintain accurate and up-to-date partner and account information within the CRM.
- Record contacts, activities, opportunities, actions, reviews, contract information and commercial opportunities consistently.
- Use CRM data to manage follow-ups, renewals and account development opportunities.
- Track key partnership milestones and contractual commitments.
- Produce regular updates on account performance, engagement, delivery and commercial opportunities.
- Ensure the CRM provides a reliable single source of truth for partnership activity.
Marketing & Communications
- Develop partner communications and campaign copy.
- Write engaging, professional copy for emails, newsletters, presentations, partner materials, web content and social media.
- Coordinate co-branded marketing activity with partners and the ABM Marketing team.
- Develop communications that encourage engagement with ABM programmes, membership and training.
- Support partnership launches and ongoing engagement campaigns.
- Support the promotion of partnership events and activities.
- Ensure communications consistently reflect ABM’s brand, values and professional standards.
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Key Skills & Experience
Essential
- 3 – 5 years partnerships/commercial experience.
- Proven experience in account management, partnerships, customer success or relationship management.
- Excellent relationship-building and stakeholder-management skills.
- Strong customer-service mindset with a commitment to delivering an excellent partner experience.
- Experience managing multiple accounts, projects and deadlines simultaneously.
- Strong CRM skills and excellent attention to data quality, recording and follow-up.
- Excellent written communication and copywriting skills.
- Ability to write engaging, professional content for different audiences and channels.
- Strong project-management and organisational skills.
- Experience coordinating contracts, service commitments or agreed client deliverables.
- Strong ability to work cross-functionally and coordinate multiple internal teams.
- Ability to translate agreements into clear delivery plans and actions.
- Commercial awareness and confidence identifying renewal, cross-sell and upsell opportunities.
- Ability to anticipate delivery risks and resolve issues before they impact the partner experience.
- Comfortable working autonomously within a fast-moving organisation.
Desirable
- Experience working within a membership, professional body, training, mentoring or business-support organisation.
- Experience delivering partner marketing campaigns.
- Experience managing B2B partnerships.
- Experience coordinating events, workshops or webinars.
- Experience supporting programmes involving multiple stakeholders.
- Understanding of the UK business-support landscape.
Values
- Values-led and relationship-focused – builds trusted, lasting partnerships through integrity and genuine value.
- Customer-focused – committed to delivering an excellent partner experience.
- Commercially minded – identifies opportunities for growth while maintaining a relationship-led approach.
- Organised and accountable – manages priorities effectively, takes ownership and delivers on commitments.
- Proactive and curious – takes initiative, understands partner needs and identifies new opportunities.
- A strong communicator and collaborator – engages confidently with partners and works effectively across teams.
What We Offer
- A highly autonomous role with scope to shape how ABM manages and develops its partnerships.
- The chance to work with a growing national network of partners.
- A varied role across account management, marketing, project delivery, customer service and commercial development.
- The opportunity to make a direct contribution to ABM’s growth and impact.
- The chance to help unlock potential through mentoring.
Package
Salary and benefits dependent on experience. 3% pension contribution.
How to Apply
To apply, please send your CV and a covering email outlining your relevant experience and why you would like to join the Association of Business Mentors. Email Krystal@theabm.org (Executive & Operations Assistant)
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