Chelsea and Westminster Hospital NHS Foundation Trust
Senior Patient Administrator
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Senior Patient Administrator Patient Access
2x Permanent, 1x Fixed Term (12 months, Secondment Cover)
The post holder will provide a comprehensive patient-focused administrative service on a day-to-day basis to a multi-disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. You will need to be able to demonstrate excellent listening and communication skills, be organized, adaptable, and flexible approach.
Please note: to avoid disappointment, please apply as soon as possible. The vacancy may close early once sufficient applications have been received.
Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow-up action and deadlines are met. Attention to detail is principal in this post as is the ability to prioritize workload, previous experience in administration and Booking Team is essential.
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Knowledge of Cerner is essential for this post.
Key working relationships
- General Manager
- Service Managers
- Junior Service Manager
- Team Leader
- Medical and Nursing staff
- POA team
- Other departments
- Divisional Leads
- Outpatient Administrator
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
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We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans, and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact:
- Name: Julian Amanfu
- Job title: Team Leader
- Email address: amanfu.julian@nhs.net
- Telephone number: 0203 315 8591
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