About the Role

We’re looking for a Senior Patient Coordinator to join our growing clinical operations team and play a key role in delivering a smooth, efficient, and supportive patient experience.

You’ll be responsible for coordinating the patient journey from initial enquiry through to post-consultation follow-up, while also helping keep the day-to-day running of the clinic organised and compliant.

This is a hands-on role for someone who is confident managing competing priorities, comfortable working within clinical processes and SOPs, and genuinely cares about creating a great patient experience.

What You'll Own

• Coordinate the patient journey: Support new and returning patients throughout their journey, from initial enquiry and appointment booking through to consultations and follow-up.
• Manage clinic operations: Handle patient enquiries, oversee administrative workflows, and support the smooth running of daily clinic operations.
• Coordinate appointments: Manage clinician schedules, coordinate appointments, and help optimise clinic capacity and availability.
• Maintain accurate documentation: Process and maintain patient records and documentation accurately, in line with GDPR and relevant regulatory requirements.
• Support compliance: Follow and uphold clinic SOPs, policies, and confidentiality requirements, ensuring patient information is handled appropriately at all times.
• Resolve patient issues: Act as a key point of contact for patient concerns, resolving issues where possible and escalating appropriately when required.
• Support MDT working: Attend multidisciplinary team (MDT) meetings, document agreed actions, and ensure follow-ups are completed.
• Oversee clinic supplies: Monitor stock levels, coordinate orders, and track clinic supplies to ensure the team has what it needs to operate effectively.
• Support training and development: Keep your mandatory training and compliance requirements up to date and contribute to a culture of continuous improvement.
• Improve processes: Identify opportunities to improve patient and operational workflows and help implement practical solutions across the clinic.