Guidant Global
Senior Pension Administrator
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Senior Pensions Administrator
Fully Remote, Permanent
Our Company is currently looking to recruit a Senior Pensions Administrator to join our team in Multi-client. You’ll play a key role in guiding and supporting a dedicated team of Pension Administrators, fostering a positive environment for training and coaching, and ensuring all casework is completed accurately, on time, and in line with scheme rules and service level agreements. If you have pensions administration experience with knowledge of DB and DC pension schemes and the ability to coach and mentor others, then this opportunity could be for you!
Please note that due to the high number of internal applications we receive, we are unable to give individual feedback to every applicant, however you will receive communication to advise if your application isn't progressing.
Job Description
What you’ll be doing
- Supporting a team in operational service delivery in accordance with business policies and procedures.
- Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
- Mentoring and identifying training needs to ensure staff achieve their full potential.
- Working towards overall goals of the team in line with procedural and Service Level requirements.
- Providing optimum levels of customer service to clients in terms of quality, cost, and time.
- Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
- Adhering to Quality Management Systems and complying with regulations and policies from our company and relevant regulatory bodies.
- Supporting and assisting the management team where required in all aspects of service delivery and business support, for example, ad hoc projects, auditing, etc.
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What we’re looking for
- Pension administration experience with knowledge and experience of DB and DC pension schemes.
- Experience supporting management in allocating work to the wider team.
- Experience coaching, training, and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
- Excellent numeracy and data inputting skills.
- Excellent accuracy, attention to detail, and quality management skills.
About our company
Our company is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team uses their experience, insight, expertise, and latest technology to deliver personalized end-to-end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
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What’s in it for you?
- A competitive basic salary
- Working from home, with the optional use of company offices
- Opportunity to progress your career
- 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Employee Assistance Programme resources to help manage stress and anxiety, offer direct access to counselling, and practical advice on personal or work matters
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel & technology
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption, and shared parental leave and plenty more
- Local Hero Awards and whiteboard nominations - Reward & recognise colleague achievements
You’ll get the chance to follow your chosen career path anywhere in our company. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
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