Senior Pension Administrator

Contract Length: 6 months with a view to extend further

Location: Redhill (Hybrid or Fully Remote working)

Description:

Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well-worded correspondence in a timely manner.

• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
• Utilises previous knowledge and experience in pension legislation/regulations as well as company’s guidance and procedures to ensure day-to-day work on an individual and team basis is of a high quality.
• Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required.
• Assists in complex and project-based work as and when required.
• Working on a big DC client doing some case work but mainly complaints. All the basic timeline and letter drafting is done offshore so the work on the complaints is on the more complex parts like working out investment losses and making sure the letters that go out are to a high standard.