Halfords
Senior People Business Partner – Halfords Mobile Expert & Fleet Solutions
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About Us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co-creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.
That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About The Role
As Senior People Business Partner for Halfords Mobile Expert & Fleet Services, you will be the strategic business partner supporting a critical and evolving part of the Halfords business. Partnering with Directors and senior leadership, you will shape and deliver the people strategy for our Halfords Mobile Experts and Fleet divisions, ensuring our people agenda directly supports commercial growth, operational excellence, customer experience, and organisational transformation.
This is a highly visible role operating at the intersection of business strategy and people leadership. You will influence senior stakeholders, challenge thinking, and drive organisational effectiveness across a geographically dispersed operation. As Halfords continues to evolve its mobile servicing proposition and expand its fleet capabilities, you will play a pivotal role in enabling large-scale change, building leadership capability, and ensuring our workforce is positioned for future success.
This is an exciting opportunity for a commercially minded senior business partner who thrives in transformation environments and is passionate about creating high-performing, customer-focused teams.
This field-based role acts as a strategic people partner to leaders across HME and Fleet operations throughout the UK. While based in the West Midlands, the role requires frequent travel across our UK HME sites to support business priorities and stakeholder engagement.
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Key Responsibilities
- Partner with Directors and senior leaders to develop and execute people strategies that enable business objectives, growth ambitions, and operational performance.
- Act as a trusted strategic advisor, providing expert counsel on OD, leadership capability, workforce effectiveness, culture, and change.
- Lead the delivery of workforce planning and talent strategies, ensuring the organisation has the capability, capacity, and succession pipelines required for future growth.
- Use data, commercial insight, and people analytics to identify opportunities, diagnose organisational challenges, and drive evidence-based decision making.
- Shape and lead organisation-wide transformation initiatives, embedding change programmes that enhance colleague experience, productivity, and customer outcomes.
- Drive leadership excellence through coaching, challenge, and development interventions that strengthen accountability, engagement, and performance across the leadership community.
- Partner with Centres of Excellence to deliver scalable, impactful solutions across talent, reward, learning, inclusion, wellbeing, and employee relations.
- Champion organisational effectiveness by identifying opportunities to improve structures, processes, ways of working, and team performance.
- Contribute to the wider People function, influencing strategic priorities, sharing best practice, and driving continuous improvement across the business.
About You
- Significant experience operating as a Senior People Business Partner, People Partner, or HR Business Partner within a large-scale, customer-facing organisation.
- A strong track record of partnering with senior leaders and directors to shape and deliver strategic people agendas that drive business performance.
- Proven success delivering organisational transformation, business change, and capability-building initiatives that drive sustainable performance improvement.
- Strong commercial acumen, with the ability to connect people strategy to productivity, customer outcomes, profitability, and business growth.
- Proven expertise in workforce planning, succession planning, and talent management.
- Exceptional stakeholder management, influencing, and coaching skills, with the confidence to challenge constructively and drive accountability.
- A data-driven mindset, with experience using people insights and commercial metrics to inform strategy and prioritisation.
- The ability to balance strategic thinking with pragmatic execution, delivering results through others in a fast-paced environment.
- Experience supporting operational, retail, automotive, logistics, hospitality, or service-led businesses would be highly advantageous.
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Reward & Benefits
- A fair and competitive salary evaluated against market data, company car, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- This is a field-based role supporting your designated region, you will be onsite / in the field circa 3 days per week.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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