Betsi Cadwaladr University Health Board
Senior People Officer
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Job Overview
To provide designated services within the Health Board with a high quality and proactive operational People service (HR/OD).
- Develop and maintain regular contact with line managers and other stakeholders to build an in-depth understanding of the workforce needs and future challenges sufficient to influence decision making on people management matters.
- Provide advice to line managers in all aspects of workforce policies and procedures to achieve the successful conclusion of informal case management. The post holder will also be involved in change management consultations. The post holder will also exercise judgment to help managers make early and timely interventions, where appropriate, when employee relations incidences occur to resolve the concern and prevent escalation to formal investigation.
- Coach managers in their development and education to improve the people management practice of their teams to ensure well-being and support of employees.
- Work alongside managers and clinicians to develop and implement HR service strategies, operational structures and policies to meet service needs, in line with legislation, national HR policy and best practice.
- Play a role in the continuous development of the Health Board as a member of the workforce team.
Main Duties of the Job
- Support on complex HR matters and queries arising from employees and managers. To improve the Portfolio’s performance, and reduce ER case numbers you will be proactive in your approach, resolving informally where appropriate.
- Primarily responsible for supporting managers with a variety of complex ER cases such as Sickness and Attendance Management, Disciplinary, Performance and Conflict Resolution. Attend formal meetings, providing advice and options to resolve cases.
- Support managers during hearings, providing HR support. Co-deliver in-house training on topics such as Conflict Resolution, Performance Management and Attendance at Work to managers and colleagues within the portfolio as well as coach managers in their development and education to improve the people management practice of their teams to ensure well-being and support of employees.
- Involved in change management consultations and work alongside managers and clinicians to develop and implement HR service strategies, operational structures and policies to meet service needs, in line with legislation, national HR policy and best practice.
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Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- Associate CIPD qualified with evidence of on-going Continuous Professional Development (CPD) Post graduate level of study, or experience equivalent to study at this level
Desirable criteria
- MCIPD Bachelors, Degree, Coaching qualification
Experience
Essential criteria
- Experience sufficient to provide advice and support to managers and staff on all aspects of the role without day-to-day supervision or direction
- Experience of advising managers through investigations and at disciplinary hearings
- Up to date knowledge of employment law and good employment practice
- Extensive experience of advising managers on how to handle complex, contentious and highly sensitive employee relations issues including writing management statements of case and advising at disciplinary hearings and other formal hearings
- Experience of devising & delivering training to managers on range of ER topics
- Experience of policy review and development
- Knowledge of the current HR Agenda in the NHS
- Experience of working successfully in a complex, busy and large scale business
- Commitment to partnership working
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Desirable criteria
- Experience of attending employment tribunals
- NHS experience
- Knowledge of TUPE
- Experience of undertaking job evaluations
- Experience of managing organisational change including redundancy and TUPE
- Line management experience
Skills, Knowledge & Attributes
Essential criteria
- Able to contribute immediately to the work of the department and establishing professional credibility
- Able to advise managers up to senior level on complex ER issues including formal hearings
- Able to support workforce colleagues, acting as a role model and able to professionally and personally develop team members
- Able to build positive relationships with managers, colleagues and Trade Union representatives
- Able to interpret and apply employment law for use in employment cases, developing and reviewing Trust employment policies
- Able to convey ideas and advice clearly, concisely, with conviction and in a persuasive manner often in the face of opposition or hostility when advice is challenged
- Able to understand the HR issues arising from operational management issues and advise managers appropriately and persuasively on the action they should take
- Demonstrate commitment to the use of good HRM practices in the business and be able to coach managers on how to apply HRM practices appropriately
- Good analytical skills
- Able to analyse reports and data and act on these appropriately
- Able to take accurate records of disciplinary hearing, appeals hearings for use in subsequent Employment Tribunal hearings
- High standard of verbal and written communication skills/able to generate own correspondence and reports
- Able to explain and persuade others through written and oral argument, and gain acceptance for issues that may be unwelcome or new
- Able to promote and act as an advocate for the HR department and represent the service at meetings
- Adaptable, flexible and innovative approach to work
- Ability to prioritise/organise work load
- Ability to work as part of a team
- Value diversity and difference, operates with integrity and openness
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
Desirable criteria
- Ability to speak Welsh
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