Compass Associates
Senior People / Recruitment & Retention Lead
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Senior People / Recruitment & Retention Lead | Confidential Care Provider | West London | £40,000–£45,000 Base, OTE £50,000 - £60,000
Are you an experienced recruitment or people leader looking for a role where you can genuinely take ownership of recruitment, retention, and the wider people operation?
We're partnering with a confidential, established care provider in West London to appoint a Senior People / Recruitment & Retention Lead.
This is a hands-on leadership position for someone who can take ownership, improve recruitment delivery, and help build a stronger people operation across a high-volume frontline workforce.
The Opportunity
- Take responsibility for recruitment, onboarding, and retention
- Manage and develop an existing recruiter
- Bring structure, improve candidate quality and conversion, strengthen onboarding
- Have a tangible impact on early-stage retention
- Work closely with senior leadership to identify and implement improvements across the people function
Key Responsibilities
- Lead recruitment delivery across a high-volume frontline workforce
- Manage, coach, and develop an existing recruiter
- Improve candidate quality, screening, and recruitment conversion
- Introduce greater structure and consistency to onboarding
- Develop initiatives to improve early-stage retention
- Take ownership of the wider recruitment and people operation
- Work closely with senior leadership on recruitment and people strategy
- Identify opportunities to improve processes, performance, and candidate experience
- Operate confidently within a fast-paced, people-led environment
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The Ideal Candidate
We're looking for someone with strong high-volume recruitment, talent acquisition, or people operations experience. Social care or healthcare experience would be highly advantageous, but the business is open to transferable backgrounds where candidates have recruited and retained large frontline or dispersed workforces.
Relevant backgrounds could include:
- Social Care / Healthcare
- Hospitality
- Retail
- Recruitment / Staffing
- Education
- Logistics
- Multi-site services
- Talent Acquisition
- HR / Recruitment Operations
Most importantly, you'll need to be someone who can lead rather than simply support recruitment, manage and develop others, work with senior stakeholders, and take genuine ownership of improving recruitment and retention.
Requirements
- Proven experience in high-volume recruitment, talent acquisition, or people operations
- Experience managing, mentoring, or developing recruitment/people team members
- Strong understanding of candidate screening, recruitment conversion, and onboarding
- Experience working with frontline, high-volume, or dispersed workforces
- Strong stakeholder management and communication skills
- Commercial and operational mindset with a focus on measurable improvement
- Ability to work predominantly from an office, West London
- Right to work in the UK – sponsorship is not available
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Package
- £40,000–£45,000 basic salary, depending on experience
- Performance-related bonus
- Indicative OTE of £50,000–£60,000
- Senior-level scope and genuine ownership of the recruitment and people function
Location
West London – predominantly office-based with some local/community activity.
Interested?
If you're an experienced recruitment, talent acquisition, or people leader and would like to have a confidential conversation about the opportunity, please contact Charlie Williams at Compass Associates at 0161 938 1185 or via email: cwilliams@compassltd.co.uk
Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy.
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