Department for Work and Pensions (DWP)
Senior Performance Analyst
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This role may be located in one of the following locations; Leeds, Manchester, Newcastle or Sheffield.
Please find further information on the Corporate hub locations here.
Please Note
For candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.
For candidates requesting to work in Sheffield King’s Court, please note these roles will initially be based at King’s Court and then move to 1 West Bar by early 2028.
As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.
Job Summary
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
As a Senior Performance Analyst, you set the highest standards in quality analysis to ensure services that meet the Government’s Digital by Default Service Standard.
You are responsible for delivering high-quality and innovative analysis in relation to digital services and maximising the value of the Department’s data and contributing to the development of new skills and procedures within the Performance Analyst community.
The key purpose of this role is to deliver and improve data collection, performance reporting and analytical insight for the digital services.
You provide analysis, tell data stories and build relationships that drive evidence based decision making and create/maintain a data-driven performance culture for the Department’s digital services.
Job Description
- Work with service teams to translate business requirements into clear analytical questions and deliver data driven solutions that support decision making and service improvement.
- Lead the collection, analysis and interpretation of digital performance data, providing actionable insights and compelling narratives to inform user centred design and product development.
- Develop, configure and assure digital analytics solutions, ensuring high quality data collection, reporting and compliance with departmental and statistical standards.
- Design and evaluate experiments, including A/B and multivariate testing, ensuring findings are robust, evidence based and statistically valid.
- Identify, integrate and exploit new data sources, technologies and analytical techniques to enhance insight generation and maximise the value of digital analytics.
- Provide expert advice and constructive challenge to stakeholders, helping teams refine analytical requirements and make informed strategic and operational decisions.
- Collaborate with multidisciplinary teams and analytical professions to maintain data integrity, resolve reporting issues and promote the effective use of performance analytics.
- Establish and promote best practice across digital performance analytics, driving continuous improvement, innovation and a culture of learning and evidence based decision making.
- Work with service teams to translate business requirements into clear analytical questions and deliver data driven solutions that support decision making and service improvement.
- Lead the collection, analysis and interpretation of digital performance data, providing actionable insights and compelling narratives to inform user centred design and product development.
- Develop, configure and assure digital analytics solutions, ensuring high quality data collection, reporting and compliance with departmental and statistical standards.
- Design and evaluate experiments, including A/B and multivariate testing, ensuring findings are robust, evidence based and statistically valid.
- Identify, integrate and exploit new data sources, technologies and analytical techniques to enhance insight generation and maximise the value of digital analytics.
- Provide expert advice and constructive challenge to stakeholders, helping teams refine analytical requirements and make informed strategic and operational decisions.
- Collaborate with multidisciplinary teams and analytical professions to maintain data integrity, resolve reporting issues and promote the effective use of performance analytics.
- Establish and promote best practice across digital performance analytics, driving continuous improvement, innovation and a culture of learning and evidence based decision making.
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Person specification
See selection process for further details.
If you would like to learn more about the role, please contact Oliver.canham1@dwp.gov.uk.
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Performance Measurement
- Communicating Analysis and Insight
- SQL Coding Experience
Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides here.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from £57,946 to £75,497.
The maximum salary for the grade is £68,205, however a Digital Allowance of up to £7,292 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
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Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance here for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application
Your Application Will Consist Of Three Parts
- A Personal Details application form.
- Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training in line with the essential criteria below. Please copy this information into the box field provided.
- Experience of measuring the effectiveness of digital products and services.
- Experience of working with Agile multidisciplinary teams to set measures and KPIs.
- Experience of using web analytics tools to complete analysis.
- Technical statements: (up to 250 words each). These include:
- (Lead Technical Statement) Performance Measurement: Please tell us about a time you have worked with a team or teams creating a digital product or service to set Key Performance Indicators for the project. What activities did you undertake with the team to set KPIs that align to the goals of the project?
- Communicating Analysis and Insight: Please tell us about a time you have influenced a team, creating a digital product or service, to make a design decision using data. How did you influence the team and how did you communicate your findings?
- SQL Coding Experience: The coding software we use involves a processing cost to the department. Can you tell us what steps can be taken to make SQL queries more efficient and/or run at a lower cost?
Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and technical statements to assess your experience, skills and knowledge.
An initial sift will be conducted using the lead technical statement stated above. Candidates who pass the initial sift will progress to a full sift.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important information
- You will be asked to complete your
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