Responsibilities

You will:

• Deliver performance analysis across Borders and Trade services, products and platforms by gathering and interpreting data through a range of techniques to understand user behaviour, assess service performance and provide insights with skills specified for the ‘Senior Performance Analysis’ role in the Government Digital and Data profession
• Work closely with stakeholders and your team to define and track key performance indicators (KPIs) and create, define and measure objectives and key results (OKRs) whilst contributing to the development and maintenance of performance frameworks that align with organisational objectives and user needs.
• Use tools such as Power BI, CIP and Splunk to analyse user interactions, identify trends, and provide clear, data-driven insights to inform service improvements.
• Recognise opportunities for innovation through tools and technology i.e. AI, to continuously improve and deliver value through performance analysis.
• Visualise and communicate data and insights, presenting your findings in a clear, accessible format with context, to inform decision-making and shape improvements.
• Work collaboratively with senior analysts, learning from their expertise, sharing knowledge and best practice, and supporting the wider performance analysis community, while developing your own technical and analytical skills.
• Engage with colleagues across disciplines such as user research, product management, and service design to help build a comprehensive understanding of performance.

Essential Criteria

• Ability to undertake performance analysis and provide insight, with skills specified for the ‘Senior Performance Analyst’ role in the Government Digital and Data profession.
• Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment.
• Proficiency in Power BI, Splunk and CIP or similar business analytics tools.
• Ability to work with large, complex datasets and derive and present meaningful insights.
• Experience working with stakeholders to define KPIs, OKRs and performance measures.
• A user-centred mindset, with a commitment to improving public / customer focussed services through data and insight.
• Previous experience of web analytics. (eg using Google Analytics, Big Query or similar)
• Previous experience of coding languages such as SQL / Python.
• Previous experience of communicating analysis via Looker Studio or similar tooling.
• Hold or be able to successfully apply for SC-level security clearance

Desirable Criteria

• Experience working in government or large-scale organisations.
• Familiarity with digital service standards and agile delivery environments.
• Familiarity with tools and technology that can drive innovation in performance analytics (i.e. AI)

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This Site Is

Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Remuneration and Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences along with employment details of up to your last 3 roles with no more than 100 words per role. Please align your previous experiences with how you meet the Essential Criteria.
• A 1000-word Personal Statement. Your Personal Statement should be used to evidence how you meet the following Technical Skills, Analysis and Insight, Performance Measurement, Technical Understanding & Quality assurance of data and analysis

Here is a link to the frame work: Performance analyst - Government Digital and Data Profession Capability Framework

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the