Westfield Health
Senior Performance Manager
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Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
SENIOR PERFORMANCE MANAGER
Navigate the unknown as a ROVA Experience Specialist
Four gyms, a pool, and a Multi-Use Games Area, and one person makes sure none of it ever looks like work.
At Rova Health, we design, deliver, and scale world-class corporate wellbeing experiences for high-profile partners, because operational excellence isn’t the goal, it’s the baseline. A flagship London Client needs someone who can run it that way, every single day.
As Senior Performance Manager, you’ll lead the on-site and strategic delivery of wellness services across our client’s campus: four gyms and studios, a swimming pool, and a Multi-Use Games Area, plus the team of Performance Coaches, instructors and operators who bring them to life. It’s an even split between hands-on facility leadership and multi-regional strategic execution; budgets, metrics, community-building, and a client relationship you’ll own end to end. High visibility. High stakes. Built for someone who reads the terrain and keeps moving.
Built for people who read a room, adapt on the fly, and keep the whole operation moving.
THE ROLE
- Location: London, UK
- Language Requirements: Fluent English.
- Salary: Up to £55,000.00, dependent on experience
- Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
- Contract Type: 12 months, fixed term, full time (40 hours)
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WHAT YOU BRING
- Bachelor’s degree in Kinesiology, Sports Science, Health & Exercise Studies, or a closely related field
- Minimum 5 years of strength coaching or personal training experience, ideally within premium environments.
- A proven track record managing and upskilling teams of fitness, health, or sports performance professionals.
- Real experience handling complex stakeholder relationships, owning annual budgets, and running multiple operational projects at once, in a fast-paced corporate setting.
- Advanced presentation and communication skills, the kind that turns complex health and operational data into something a stakeholder wants to hear.
- Exceptional customer service instincts, with client satisfaction treated as a top operational priority, not an afterthought.
- Genuine comfort with ambiguity; you can steer cross-regional initiatives and adjust the plan as the terrain changes.
- Industry-standard certification (CSCS, Certified Exos Performance Specialist, or FMS) plus an active CPR/AED certification.
Qualifications get you to the room. These are what keep you here.
DUTIES AND RESPONSIBILITIES
OPERATIONAL LEADERSHIP & FACILITY EXCELLENCE
- Direct daily operations across four gyms/studios, a swimming pool facility, and a Multi-Use Games Area, holding every site to impeccable standards of safety, cleanliness, and technical performance.
- Lead an extended team through senior site leaders who report directly to you.
- Instruct, motivate, and support clients toward their fitness and wellness goals, safely, professionally, and ethically.
- Own the site-level rollout of operational frameworks and staffing plans, keeping every site strictly aligned to contract and quality standards.
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TEAM ARCHITECTURE & PEOPLE MANAGEMENT
- Provide direct management, mentoring, and support to a diverse team of Performance Coaches.
- Run regular performance evaluations and keep documentation that actually helps people develop.
- Build a supportive, high-performing team culture rooted in positive behaviours and shared rituals.
- Guide staff on service execution, blending quality frameworks with room for creative autonomy.
STRATEGIC CLIENT PARTNERSHIPS & STAKEHOLDER NAVIGATION
- Serve as the strategic partner and primary day-to-day point of contact for corporate client leadership.
- Communicate proactively, staying ahead of the client’s evolving needs rather than reacting to them.
- Partner with client leadership teams to align joint business plans and remove operational friction.
- Consistently exceed contract expectations — the standard, not the exception.
DATA, FINANCIALS & REPORTING
- Evaluate site-level operations, team performance, and client metrics against Rova Health and client objectives alike.
- Compile, analyse, and present operational data and impact metrics to executive stakeholders every month.
- Take complete accountability for site-specific annual budgets and commercial objectives.
EVENTS & INTERNAL COMMUNITIES
- Lead cross-functional engagement activity — wellness fairs, educational events, informational sessions — that build campus-wide awareness of what’s available.
- Design and run targeted activations (challenges, leaderboards, recovery labs) that pull new employee cohorts in.
WHAT HAPPENS NEXT
- The Hiring Manager will review your application.
- You will have a formal two stage interview.
- Offer made.
- ID and HR Checks.
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