Inception Business Technology Ltd
Senior Photocopier / MFD Engineer – Ricoh Preferred + IT Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Photocopier / MFD Service Engineer – Ricoh Preferred + IT Support
Location: Swindon, Wiltshire (Field-Based)
Company: Inception Business Technology Ltd
Job Type: Full-Time, Permanent
About Us
Inception Business Technology is an established and growing provider of Managed Print Services, Managed IT Services, and business technology solutions. Based in Swindon, we support a wide range of businesses, schools, and organizations across the South of England, providing reliable technology, professional support, and excellent customer service.
We pride ourselves on building long-term customer relationships and delivering high-quality technical solutions.
The Role
We are looking for an experienced and motivated Senior Photocopier / MFD Service Engineer to join our technical team.
The primary focus of this position is the installation, servicing, maintenance, and repair of photocopiers and multifunctional printing devices, predominantly Ricoh equipment.
Previous Ricoh engineering experience would be highly advantageous, although we would welcome applications from experienced engineers working with other manufacturers, such as Canon, Sharp, Konica Minolta, or Xerox, who are willing to cross-train.
In addition to photocopier engineering, the successful candidate will provide basic IT support to our customers, both remotely and on-site.
This is a varied, customer-facing position suited to an experienced engineer who enjoys problem-solving, working independently, and delivering excellent customer service.
Key Responsibilities
Photocopier & MFD Engineering
- Install, configure, service, and repair photocopiers and multifunctional printing devices.
- Diagnose and resolve mechanical, electrical, firmware, and software faults.
- Undertake preventative maintenance to ensure equipment operates reliably.
- Troubleshoot print quality issues, paper feed problems, and other technical faults.
- Install and configure network printing, scanning, and associated software.
- Support print management solutions, including PaperCut and other applications.
- Complete service documentation and maintain accurate records of work undertaken.
- Provide technical advice and assistance to customers.
- Manage your workload effectively, ensuring service calls are completed promptly and professionally.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
IT & Network Support
- Provide first-line and basic second-line IT support, both remotely and on-site.
- Troubleshoot Windows PCs, laptops, and common software issues.
- Diagnose basic network connectivity problems, including TCP/IP, DNS, and DHCP.
- Install and configure printers, drivers, and scanning applications across customer networks.
- Assist with Microsoft 365, email, and general user support issues.
- Support the installation and configuration of IT hardware and peripherals.
- Identify more complex IT issues and escalate these to our dedicated IT support team.
Skills & Experience
Essential
- Proven experience as a photocopier / MFD service engineer.
- Strong fault-finding and diagnostic skills, covering both mechanical and electronic systems.
- Experience installing, maintaining, and repairing business photocopiers.
- Good understanding of network printing, scanning, and printer drivers.
- A reasonable level of IT knowledge and confidence troubleshooting basic computer and network issues.
- Excellent customer service and communication skills.
- Ability to work independently and manage your own workload.
- A professional, reliable, and proactive approach.
- Full UK driving license.
Desirable
- Previous experience servicing and repairing Ricoh multifunctional devices.
- Experience with Ricoh IM and MP series equipment.
- Knowledge of PaperCut MF, Hive, or other print management solutions.
- Experience supporting Windows 10/11 and Microsoft 365 environments.
- Understanding of network infrastructure, switches, routers, and wireless networking.
- Previous experience working within a Managed Print Services or Managed IT Services environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We’re Looking For
We are particularly interested in an experienced photocopier engineer who has developed strong technical knowledge and takes pride in diagnosing and resolving problems properly.
You should be comfortable working directly with customers, taking ownership of technical issues, and representing Inception professionally.
While IT support forms part of the position, we are not expecting you to be an advanced IT specialist. A good working knowledge of computers, networking, and common IT issues, combined with a willingness to develop your skills, is what we’re looking for.
Why Join Inception?
- Join an established and growing business technology company.
- Work with a wide variety of customers and technical environments.
- Enjoy a varied role combining traditional photocopier engineering with modern IT technologies.
- Opportunities for further technical training and professional development.
- Supportive working environment with an experienced technical team.
- Opportunity to develop your skills across both Managed Print and Managed IT Services.
Interested?
If you’re an experienced photocopier engineer looking for a new opportunity, particularly if you have Ricoh experience, we’d love to hear from you.
We also welcome applications from experienced engineers working with other major photocopier manufacturers who are interested in developing their Ricoh knowledge and expanding their IT skills.
Apply today to join the Inception Business Technology team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location