CVS Health
Senior Plan Coordinator Consultant -Employee Assistance Program
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health, a Fortune 6 company, is seeking a Senior Coordinator, EAP Plan Setup Specialist, to play a critical role in maintaining the accuracy, integrity, and effectiveness of Employee Assistance Program (EAP) plan setup and administration. This individual will support the implementation and ongoing maintenance of client plans by accurately translating benefit design and pricing information into a custom Aetna EAP system for member and plan sponsor servicing, claim processing, and billing purposes. The role operates in a high-volume production environment and requires exceptional attention to detail, strong organizational skills, and a commitment to quality. The ideal candidate is proactive, customer-focused, and self-motivated to identify opportunities for continuous process improvement.
General Responsibilities:
- Manage all aspects of Plan Sponsor implementations and ongoing support, including the accurate setup, validation, and maintenance of benefit and pricing data within a custom EAP platform.
- Perform high-volume data entry from source systems while ensuring compliance with established setup standards and quality expectations.
- Partners with key stakeholders, including Sales, Account Management, and other internal business teams, to proactively identify, resolve, and prevent issues while consistently meeting or exceeding customer expectations.
- Gather and evaluate stakeholder feedback to support continuous improvement of processes, systems, tools, and resources.
- Contribute to a culture of operational excellence by supporting process standardization, documentation, and quality improvement initiatives.
- Identify process gaps and recommend workflow improvements that enhance efficiency, accuracy, and customer experience.
- Maintain and distribute weekly, monthly, and quarterly operational reports with a high degree of accuracy.
- Provide cross-functional team support during off-peak periods to ensure operational continuity and team success.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Qualifications:
- At least one year of data entry experience.
Preferred Qualifications:
- Demonstrated ability to work accurately with large volumes of data while maintaining a high level of attention to detail.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities.
- Experience with data entry, plan setup, billing operations, healthcare plan administration, or benefit configuration.
- Knowledge of business applications such as Quickbase and Salesforce.
- Ability to analyze processes and recommend workflow improvements that enhance efficiency and accuracy.
- Experience in business operations, finance, healthcare administration, data entry, customer service, or a related field.
- Bachelor’s degree in business-related field
Education:
- High school diploma or equivalent
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Anticipated Weekly Hours
- 40
Time Type
- Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location