Cora Health
Senior Planning Analyst
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Location
Cora Health, The Lightbox, Quorum Park, Benton Lane, Newcastle-upon-Tyne, NE12 8EU (Hybrid working - 2 days a week in office)
Contract Type
12 month FTC
Salary
up to £36k
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Job Purpose
We're looking for an experienced Senior Planning & MI Analyst to play a key role in shaping workforce planning and business performance across our Contact Centre operations. Working closely with operational, finance, change and senior leadership teams, you'll be responsible for delivering accurate forecasting, capacity planning, scheduling and management information that enables informed business decisions.
This is an opportunity to combine analytical expertise with leadership capability, helping to drive continuous improvement, optimise resource utilisation and provide valuable insights that support organisational growth. You'll also mentor and develop planning colleagues while championing best practice across the workforce planning function.
What you’ll be doing
- Leading workforce planning activities including forecasting, capacity planning, scheduling and real-time performance management.
- Producing accurate short and long-term forecasts using statistical modelling and workforce planning methodologies.
- Developing and maintaining ERLANG-based capacity plans to support operational performance and service delivery.
- Analysing data from multiple sources to identify trends, risks, opportunities and performance improvement initiatives.
- Creating reports, dashboards and KPI insights that support effective decision-making across the business.
- Monitoring forecast accuracy, investigating variances and recommending corrective actions to improve planning outcomes.
- Collaborating with Operations, Finance, PMO and Change teams to support budgeting, planning and transformation projects.
- Coaching and developing Workforce Planning colleagues, ensuring high standards of performance and continuous improvement.
- Challenging existing processes and driving innovation to enhance planning methodologies and operational efficiency.
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What We’re Looking For
- Proven experience across the full workforce planning cycle, including forecasting, capacity planning, scheduling and real-time management.
- Strong analytical capability with advanced Excel skills and experience using statistical forecasting techniques and ERLANG models.
- Experience using workforce management platforms such as CXOne, Calabrio, Verint or similar solutions.
- Excellent problem-solving abilities and confidence working with large, complex datasets to generate meaningful insights.
- Strong stakeholder management and communication skills, with the ability to influence and present findings to a variety of audiences.
- Demonstrated leadership capability, including coaching, mentoring and supporting team performance.
- A collaborative approach with the ability to build strong relationships across multiple departments and functions.
- Desirable experience includes Power BI, SQL, VBA, back-office planning tools, healthcare workforce planning and direct people management experience.
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Why work for Cora Health?
At Cora we’re passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:
- Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. If you’d like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
- Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
- Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
- Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.
- Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.
- Flexibility: Work in a way that supports home life, through hybrid working options and flexibility in working hours and times.
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