Job Description

Senior Portfolio Manager - Permanent - Canary Wharf

Hours: 40 per week, Monday to Friday

Duties And Responsibilities Include, But Not Limited To

• Manage the onsite team to ensure consistent service delivery, clear priorities, effective communication, and completion of agreed actions
• Prepare and deliver reporting requirements for the wider business and client, ensuring information is accurate, timely, and commercially useful
• Own H&S compliance records and documentation within Meridian, ensuring actions, evidence, and statutory requirements are maintained and escalated where necessary
• Lead preparation of the annual service charge budget, including information gathering, challenge of assumptions, budget documentation, and stakeholder updates
• Review BvA reports, monitor expenditure, identify financial risks, and take appropriate action to control costs and support value for money
• Carry out regular property inspections, assess asset condition, determine required actions, and ensure completion through appropriate follow-up
• Manage Section 20 Consultation processes relating to major works and QLTA, ensuring compliance, accurate records, and clear communication with stakeholders
• Respond to reasonable management enquiries from the client, colleagues, and other parties with clear, accurate, and professional information
• Attend and contribute to client meetings, providing updates, recommendations, and follow-up actions as required
• Attend meetings at BAML offices or developments and represent the property management function with authority and professionalism
• Identify, assess, and escalate operational, financial, compliance, and reputational risks, recommending practical solutions where appropriate
• Communicate effectively and professionally with residents, ensuring issues are managed sensitively, consistently, and in line with business standards
• Manage complaints by recording details, coordinating investigation, providing updates, resolving matters where possible, and escalating complex issues appropriately
• Ensure operations are delivered in accordance with business policies, SOPs, governance requirements, and Ballymore brand standards