Catch22
Senior Practitioner - Finance, Benefit, & Debt
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At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live. Read our latest Annual Review and Voice from the Frontline summary here.
In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth.
Job Description
This post presents an exciting opportunity to become a senior frontline practitioner within our CRS services in the London region. Commissioned by HMPPS, these services are focused on supporting adult male ex-offenders across rehabilitative needs.
This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector, and other Criminal Justice organisations.
Senior Finance Benefit and Debt Practitioners continue to manage a caseload of Service Users, completing ongoing assessments and management of each Service User’s needs, capacity, opportunity, and motivation to rehabilitate while supporting management. They deliver and train staff on interventions that support rehabilitation, working in partnership with a range of local providers and taking account of available risk information.
The role will be based in the community. The role will require travel across various delivery sites across London and may require some travel around London to access training and develop links with partnership agencies.
Role And Responsibilities
As well as the duties of a Senior Practitioner, your main accountabilities will also include:
- Be a SPOC at practitioner level for quality assurance, supporting with training new staff and giving them a good understanding from the start of their journey on how to deliver best practice within their role and the importance of this.
- Give a consistent approach to onboarding of new starters through shadowing and on-the-job training.
- Lead on holding complex/high-risk cases referred to the FBD Service.
- Support staff with problematic cases, attending sessions and joint working where needed due to lower caseload.
- In the absence of a Team Leader, could be used to support/cover additional responsibilities including allocations of cases, weekly appointments spreadsheet submission, and providing group work updates/scheduling across their cluster areas.
- Representing Catch 22 at a management level, such as attendance at weekly meetings in the absence of a Team Leader.
- Other ad hoc tasks to support management or SOMs.
- Leading on specific project development, for example, Protected Characteristics whereby quality of delivery needs enhancing.
As a Senior Finance Benefit and Debt Practitioner with responsibility for supporting Service Users in addressing their needs, you will have a great opportunity to be a positive influence for change and to work with a wide range of partners to improve Service User’s prospects.
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The Ideal Candidate
The ideal candidate will possess the following:
- An understanding of the importance of initial assessments, interventions, the timeframes which sit alongside those, and quality of practice to train new staff adequately.
- A strong understanding of the contractual requirement of the service and how to successfully meet these targets to train new staff adequately.
- Innovative in their ideas for support staff with difficult cases.
- A strong understanding of learning styles and how to adapt training in the necessary way to ensure high-quality training, being patient at all times.
- Good organisational skills. Ability to organise and manage multiple tasks successfully whilst working under pressure and to meet deadlines.
- Good verbal and written communication skills, including the ability to produce high-quality Action Plans and Feedback on R&M (Evidenced in consistent QA scores).
- Demonstrates a positive approach and commitment to both team and partnership working.
- Demonstrable commitment to equalities and diversity.
- Support delivery of weekly briefings / Responsible for arranging regular wellbeing activities and events for the team.
- Advocating for Quality Assurance Best Practise and supporting with peer quality assurance.
- Support the Quality Assurance Manager and SOMs in preparation for HMIP/OSAG as well as feedback and findings being fed back to practitioners.
Qualifications
Essential:
- Good basic education, including Maths and English GCSE or equivalent.
- Evidence of continual professional development.
- Experience working with Microsoft Office - Word and Excel.
Desirable:
- Any qualification relevant to working with those in Criminal Justice System, for example criminology/criminal justice/social care/mental health/IAG/Family.
- Training on Delius.
Additional Information
Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF in your message so that we can identify the opportunity.
When applying, please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.
Contract: Permanent
Hours & work pattern: Full time, 38 hours per week.
Salary: £31,858
Location: West London Cluster
Closing Date: Pvt. link
Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have the right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.
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To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.
Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.
Catch22’s Commitment to Opportunity & Progression
At Catch22, we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.
Catch22’s Commitment to Ban the Box
Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.
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Social Media Search
Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
Vetting Requirements
This role is subject to the satisfactory completion of relevant pre-employment checks, which may include HMPPS vetting, NPPV, or other role-specific security clearances.
Any offer of employment will be conditional upon the successful outcome of these checks. Where clearance is not granted, or is subsequently withdrawn, Catch22 reserves the right to withdraw the offer of employment.
Catch22 Justice requests no contact from agencies or media sales
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