Client, Family Office & Adviser Relationships

• Develop trusted relationships with principals, family offices, and professional advisers.
• Communicate clearly with UHNW clients, knowing when to provide detail, make a recommendation, or resolve a matter quietly.
• Translate technical or property matters into concise advice that supports informed decision-making without unnecessary operational detail.
• Understand each family’s expectations, preferences, and use of the residence, and ensure these are reflected in the management of the property.
• Act as a senior escalation point for sensitive, complex, or high-value property matters.

Property Management, Compliance, Projects & Asset Stewardship

• Take overall responsibility for the management and stewardship of a portfolio of high-value and super-prime private residences, predominantly in London.
• Ensure each residence is maintained to a high standard through planned and preventative maintenance, lifecycle planning, regular reviews, and long-term asset protection.
• Oversee statutory compliance, health and safety, insurance-related matters, servicing schedules, maintenance records, operating procedures, and compliance registers.
• Apply strong technical knowledge across M&E systems, security, technology, home systems, utilities, service charges, managing-agent relationships, defects, warranties, and contractor performance.
• Identify property risks, future capital requirements, and improvement opportunities, and provide clients or family offices with clear recommendations.
• Prepare and manage property budgets, annual operating costs, capital expenditure plans, major works, and supplier expenditure.
• Oversee refurbishment, relocation, improvement, and onboarding projects, including due diligence, condition assessments, snagging, operational set-up, budgets, timelines, and quality standards.
• Represent the client’s interests throughout property projects, ensuring decisions support both the long-term property strategy and the way the family intends to live in the residence.

Strategic Partner and Supplier Management

• Build and manage a trusted network of contractors, suppliers, and specialist advisers across London’s super-prime residential market.
• Maintain strong relationships with managing agents, developers, surveyors, architects, M&E consultants, security specialists, and other professional advisers.
• Set supplier performance standards, review quality and cost, and ensure external partners reflect Townhouse’s values, standards, and client expectations.
• Apply procurement discipline and value-for-money judgment without compromising technical standards or service quality.

Please note that this job description is not exhaustive of all tasks and responsibilities that may vary and be required from time to time.

Person Specification

This role requires a strategic, emotionally intelligent leader with the gravitas to operate at an executive level and the empathy to nurture and inspire a team. You will balance commercial acumen with exceptional client sensibility, bringing both vision and structure to a fast-growing luxury service business.

You are proactive, solution-oriented, and thrive in environments where discretion, precision, and high standards are non-negotiable.

The successful candidate may currently oversee a portfolio of prime or super-prime residential assets for a family office, private office, property company, or UHNW principal. They will understand the technical and commercial responsibilities involved in protecting significant residential assets, while equally understanding that behind every property is a client, a family, and a home.

Required Skills & Experience

• Leadership experience across luxury hospitality, private households, UHNW family office, or super prime property portfolio management.
• Strong technical credibility in residential property, including major capital works, M&E infrastructure, budgets, contractor performance, and residence readiness.
• RICS qualification / MRICS status strongly preferred, as this will support Townhouse’s technical credibility with principals, family offices, advisers, and professional partners. Equivalent senior-level property, surveying, or asset management experience may also be considered.
• Proven ability to build, develop, and lead performing teams.
• Commercially aware, with experience supporting revenue growth, strategic planning, and operational improvement.
• Confident managing senior client relationships, including principals, family offices, and professional advisers.
• Experience developing practical operational systems, reporting structures, and service frameworks.
• Excellent written and verbal English; additional European languages advantageous.
• Highly organised, analytical, and able to manage multiple strategic and operational priorities.

Benefits

Townhouse is committed to fostering a high-performance, supportive environment where ambitious individuals can grow and thrive. Through structured appraisals, leadership development, and executive exposure, we invest in long-term capability and career progression.

Benefits Include:

• 20 days annual leave, (increasing each year to a maximum of 26 days) plus UK bank holidays
• Discretionary performance bonus (bi-annual and year-end)
• Health Cash Back Scheme
• Monthly team socials, seasonal events, and experiences
• WFH allowance one day per week
• One-month paid sabbatical after five years of service

This position will also have access to the Director level enhanced benefits.