West Midlands Police
Senior Process Analyst
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West Midlands Police’s Centre for Applied Automation is looking for an experienced and enthusiastic Process Analyst to join our team.
We are seeking an innovative, solution oriented Senior Process Analyst to join our team and contribute to the advancement of automation and efficiency in law enforcement, to make a real difference to the people of the West Midlands.
You will join our award-winning Centre for Applied Automation, working alongside a highly collaborative and dedicated team of developers within our Delivery Management function.
Role Overview
As Senior Process Analyst, you will be responsible for the end-to-end lifecycle of process automation. You will oversee discovery and documentation through to pipeline governance, benefits realisation, and stakeholder reporting.
The Senior Process Analyst will play a critical role in ensuring that the right processes are selected, properly understood, and effectively governed before and after automation. You will achieve this working alongside RPA Developers, Requirements Consultants, Software Developers and stakeholders using industry-leading tools such as UiPath.
Key Requirements
- Significant experience of the RPA product lifecycle, encompassing discovery, capture, design & change of RPA processes using UiPath.
- Experience of leading process discovery, running facilitated workshops with business areas and translating them into high-quality process documentation.
- A demonstrable ability to assess automation candidates for technical and operational suitability, producing process overviews and recommendations for pipeline approval.
- A keen awareness of change impact and the ability to adapt automation strategies accordingly.
- Exceptional stakeholder management, coordinating UAT, and presenting at pipeline governance forums to both technical and non-technical audiences.
- A proven track record of owning an automation pipeline end-to-end, from intake and prioritisation through to approval, development, and post-implementation review.
- Experience of driving benefits realisation and management information reporting, tracking savings against targets and presenting KPI dashboards and performance reports to senior stakeholders.
- A relevant degree-level qualification (IT or Business) or a formal Business Analysis qualification, alongside working knowledge of UK GDPR/DPA as it applies to automated processes.
Beneficial Experience
- Process improvement methodologies (e.g. Lean, Six Sigma).
- ITIL Foundation certificate or a demonstrable understanding of ITIL principles.
- Project management methodologies (e.g. PRINCE2).
- Broader automation and AI technologies, such as Agentic Automation, document understanding, and process mining.
- Implementing standards on approaches to discovery and documentation.
Selection Process
The application process involves a short case study so you have opportunity to demonstrate, rather than just telling us, your approach to RPA challenges which will be followed by a competency interview.
Important Information
- Closing Date: Sunday 13th September 2026 @23:55
- Interview schedule: Successful candidates will be issued with a case study pack w/c Monday 5th October which they will be expected to return the day before the interview which will take place on w/c Monday 12th October 2026.
- Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
- Medical: Appointment to this role will be dependent upon you successfully passing medical checks, which may include a drug and hearing test.
- Hours/Location: This is a full-time position working between core hours of 08:00 to 16:00, Monday to Friday. The role is hybrid working with 60% of working days on-site.
- Contact: For further information email careers@westmidlands.police.uk
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Benefit Statement
Working within the IT & Digital Team is rewarding; we offer the opportunity to work in a large organisation where people can develop their skills, knowledge and careers in an encouraging and flexible environment. Our benefits include:
- 28 days holiday (plus bank holidays) rising to 33 days after five years’ service
- Access to a Corporate Health Cash Plan and wellbeing support services
- Modern working environment in central Birmingham with established agile working practices. The postholder will be expected to work from a force site 3 days per week.
- Opportunity to save on travel costs through a Corporate Travel Scheme.
- A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
- Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.
Commitment to Inclusion
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job.
Diversity and Inclusion Vision
"Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
About West Midlands Police
West Midlands Police is the second-largest police force in England, serving more than 2.9 million people across Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Solihull and Walsall. Every day, our people work together to keep our communities safe, protect vulnerable people, prevent crime and bring offenders to justice.
We answer more than 2,000 emergency calls every day and provide policing 24 hours a day, 365 days a year. Whether responding to emergencies, supporting victims, investigating crime or working behind the scenes, every role plays a vital part in delivering an outstanding service to the public.
We're proud of the progress we've made in reducing crime, improving emergency response times and increasing arrest rates. These achievements are only possible because of the dedication, professionalism and expertise of our officers, staff and volunteers. As we continue to transform the way we police, we're looking for talented people who are committed to making a real difference.
Why Join West Midlands Police?
A career with West Midlands Police is about more than a job, it's an opportunity to have a meaningful impact on the lives of millions of people. Whatever your role, you'll contribute to keeping our communities safe while developing your own skills and career.
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When you join us, you'll benefit from:
- Meaningful work that makes a difference every day.
- A diverse range of career opportunities across policing and professional support services.
- High-quality training, development and opportunities to progress.
- A supportive and inclusive working environment where everyone is encouraged to achieve their potential.
- Competitive pay, generous annual leave, excellent pension arrangements and a wide range of employee benefits.
- The opportunity to work alongside dedicated colleagues who share a common purpose.
Our Commitment to Inclusion
We believe that a diverse workforce helps us better understand and serve the communities we protect. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.
As a Disability Confident Leader, the highest level of the Government's Disability Confident scheme, we are committed to removing barriers to employment and supporting disabled applicants and employees throughout their careers. Through our Disability Confident Interview Scheme, applicants who declare a disability and meet the essential criteria for a role will normally be offered an interview, subject to the scheme's terms and any recruitment constraints.
Our Diversity and Inclusion Vision is to maximise the potential of people from all backgrounds through a culture of fairness, respect and inclusion, enabling us to deliver the best possible service to our communities.
Professional Standards
Working in policing is a position of trust. Our officers and staff are expected to demonstrate the highest standards of integrity, professionalism and accountability. Successful applicants will be subject to appropriate vetting and are expected to uphold the ethical standards and responsibilities that come with serving the public.
Recruitment and the Use of AI
We recognise that many candidates use AI tools to support activities such as proofreading and improving the presentation of written applications. This is acceptable, provided the content you submit accurately reflects your own knowledge, skills and experience.
Applications must be your own work. Any evidence of plagiarism, false or misleading information, or the inappropriate use of AI during assessments or selection activities where it is not permitted may result in your application being rejected.
Benefits
We know that supporting our people is essential to delivering the best service to our communities. That's why we offer a comprehensive range of employee benefits, wellbeing support and development opportunities to help you thrive throughout your career.
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