Your key outcomes will be

Performance Analysis & Insights

• Analyse operational data to identify patterns, trends and improvement opportunities, extracting insights from both quantitative KPIs and qualitative sources such as customer cases
• Build narratives through visualisations and reports that clearly present important information and outcomes to stakeholders at all levels
• Monitor performance against agreed metrics and identify trends or issues requiring attention
• Build in automation from trusted data sources using our data governance standards and choose the right platforms for the audiences who need to consume the data
• Take your requirements and build new reusable views of performance tailored to the different levels within your organisation

Process Improvement & Root Cause Analysis

• Conduct thorough root cause analyses using structured methodologies (5 Whys, Fishbone Diagrams, etc.) to understand underlying issues
• Map, analyse and document end-to-end operational processes, identifying inefficiencies, risks, control gaps and improvement opportunities
• Design and implement process improvements that enhance efficiency, reduce costs, and improve customer outcomes
• Document RCA processes, findings and recommendations clearly and concisely
• Understand sampling strategies and how to create increased fidelity of outcome with lowest effort but maintaining statistical significance

Stakeholder Engagement & Change Delivery

• Build strong relationships with process owners and subject matter experts across different functions
• Articulate clear business cases using simple frameworks that make it easy to understand with the right level of technical detail for stakeholders
• Present clear recommendations and progress updates to leadership teams and stakeholders at all levels
• Monitor the effectiveness of changes and track key metrics to ensure that issues are resolved and do not reoccur

You’ll be a successful Senior Process Improvement Analyst here at OVO if you…

• Have proven experience using SQL and data visualisation tools (e.g Tableau/Looker Studio) to analyse operational performance and create compelling insights
• Have experience monitoring and analysing operational KPIs and qualitative data to drive performance improvements
• Can extract insights and build narratives with data, demonstrating ability to convey information adapted to different audiences
• Are proficient with root cause analysis methodologies (5 Whys, Fishbone Diagrams, etc.)
• Have a track record of working in an analytical role, with experience in continuous improvement
• Have experience or interest in leveraging AI tools for automation and insight generation
• Are able to work effectively with cross-functional teams to achieve shared goals
• Demonstrate excellent stakeholder management skills with experience influencing change through collaboration
• Are comfortable presenting findings and recommendations to senior leadership teams
• Can lead collaborative sessions such as meetings and workshops, communicating clearly and listening to others
• Six Sigma Green Belt with Lean certification

Let’s talk about what’s in it for you

We’ll pay you between £45770 and £55000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies?

Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.