Mastek
Senior Process Specialist
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Senior Process Specialist
Permanent Role
Leeds, UK (Hybrid)
Travel Requirements: Mostly Remote - Travel to customer and Mastek offices as required
Security Clearance: Not Mandatory - Good to Have
Immediate Joiners
About Mastek
Mastek Limited is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable returns on their technology investments. With a presence in over 40 countries and a workforce of nearly 5,000 professionals, Mastek delivers innovative technology solutions that help organisations accelerate transformation and unlock business value.
Through our Lead with AI approach, we integrate intelligence across our solutions and operations, enabling ethical, scalable, and domain-driven AI adoption. We partner with industry leaders including Oracle, Salesforce, Microsoft, AWS, Snowflake, and Databricks, delivering outcomes across sectors such as Healthcare, Financial Services, Retail, Manufacturing, Higher Education, and the Public Sector.
Guided by our core values of Trust, Value, and Velocity, we foster a culture of collaboration, innovation, continuous learning, and career growth.
About the Role
The Senior Process Specialist will act as a strategic advisor and subject matter expert in business process improvement, operational excellence, and service transformation. The role is responsible for assessing current operating models, identifying process inefficiencies, risks, and control gaps, and providing evidence-based recommendations to improve service performance, compliance, user experience, and organisational effectiveness.
Working closely with senior stakeholders, the post holder will conduct process assessments, facilitate workshops, analyse business operations, and produce actionable recommendations that support informed decision-making and continuous improvement across the organisation.
Key Responsibilities
Process Assessment & Gap Analysis
- Review and assess existing end-to-end business processes, operating procedures, governance frameworks, and service delivery models.
- Identify process inefficiencies, bottlenecks, duplication of effort, control weaknesses, and operational risks.
- Conduct maturity assessments and benchmark organisational processes against industry best practices.
- Evaluate process compliance with organisational policies, regulatory requirements, and service standards.
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Strategic Advisory
- Provide expert guidance to senior leaders on process optimisation opportunities and transformation initiatives.
- Develop recommendations for process redesign, service improvement, automation, and organisational change.
- Present findings and recommendations to programme boards, executive stakeholders, and governance forums.
Business Process Improvement
- Facilitate discovery workshops, stakeholder interviews, and process review sessions.
- Produce current-state and future-state process maps.
- Recommend improvements using Lean, Six Sigma, Agile, and continuous improvement methodologies.
- Identify opportunities for digital enablement, workflow automation, and service modernisation.
Governance & Assurance
- Assess operational controls and governance arrangements.
- Identify process-related risks and recommend mitigation strategies.
- Develop process standards, templates, and best practice guidance.
Stakeholder Engagement
- Build trusted relationships with executives, operational leaders, business users, and programme teams.
- Challenge existing ways of working constructively and influence strategic decisions.
- Translate complex operational issues into clear business recommendations.
- Facilitate consensus among diverse stakeholder groups.
Continuous Improvement Leadership
- Promote a culture of continuous improvement across business functions.
- Coach managers and teams on process excellence techniques and methodologies.
- Support capability building in process assessment and improvement practices.
- Maintain awareness of emerging best practices, tools, and industry trends.
Key Deliverables
- Process assessment reports
- Gap analysis documentation
- Current and future state process maps
- Target operating model recommendations
- Improvement roadmaps
- Benefits realisation assessments
- Executive briefing papers
- Governance and assurance reports
- Process maturity assessments
Essential Experience
- Significant experience conducting business process assessments and organisational reviews.
- Proven track record identifying process improvement opportunities within complex organisations.
- Experience producing strategic recommendations for executive-level stakeholders.
- Experience working within large-scale transformation, change, or operational excellence programmes.
- Experience within healthcare, public sector, financial services, or other highly regulated environments.
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Essential Skills
- Business Process Analysis
- Process Mapping and Modelling (BPMN, SIPOC, Value Stream Mapping)
- Gap Analysis and Root Cause Analysis
- Lean and Six Sigma Methodologies
- Business Architecture and Operating Model Design
- Benefits Realisation
- Risk and Control Assessment
- Stakeholder Management
- Workshop Facilitation
- Data Analysis and Insight Generation
- Executive Report Writing
Qualifications
Essential
- Degree or equivalent professional experience.
- Lean Six Sigma Green Belt or higher.
Desirable
- Lean Six Sigma Black Belt.
- Prosci Change Management Certification.
- TOGAF, BCS Business Analysis, PRINCE2, MSP, or Agile certification.
Why Join Mastek?
- Work on large-scale digital transformation programmes across public and private sector clients.
- Collaborate with highly skilled and diverse teams across multiple disciplines.
- Gain exposure to modern technologies, frameworks, and delivery methodologies.
- Access ongoing learning, professional development, and certification opportunities.
- Contribute to meaningful projects that have real-world impact.
- Be part of an inclusive culture that values innovation, teamwork, and continuous improvement.
- Enjoy clear career progression opportunities within a global technology organisation.
Our UK Benefits Include
- Competitive salary and annual bonus opportunities
- Hybrid and flexible working options
- Generous annual leave entitlement plus bank holidays
- Company pension scheme with employer contributions
- Private medical insurance (for self and dependants)
- Life assurance cover
- Employee Assistance Programme (EAP)
- Wellbeing initiatives and gym support
- Learning and development programmes, certifications, and professional training
- Employee recognition and reward schemes
- Cycle to Work scheme
- Employee referral bonus programme
- Enhanced family-friendly policies
Diversity & Inclusion
At Mastek, we are committed to building a diverse workforce and creating an inclusive environment where everyone can succeed. We welcome applications from all backgrounds and are proud to be an equal opportunities employer. We believe diversity drives innovation and are dedicated to fostering a workplace where every employee feels valued, respected, and empowered to make an impact.
Apply today and help shape the future with Mastek.
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