Lorien
Senior Process Specialist
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Senior Process Optimisation Specialist
London / Hybrid
£85,000 - £90,000 + 17.5% Bonus (flexibility up to £99,000 for exceptional candidates)
About the Opportunity
An exciting opportunity has arisen for an experienced Senior Process Optimisation Specialist to join a high-profile Operations Excellence team within a leading London Market insurer.
This role sits within the Process Optimisation function, supporting strategic transformation initiatives across the UK, MENA, and broader international operations. The successful candidate will play a pivotal role in shaping the future operating model of the organisation, driving optimisation, transformation, and business change initiatives across the insurance value chain.
This is far more than a traditional process improvement role. You will operate at the intersection of strategy, transformation, operational excellence, technology, and leadership, acting as a trusted advisor to senior stakeholders and helping define the future direction of the optimisation capability.
Key Responsibilities
- Lead complex process optimisation and transformation initiatives across London Market insurance operations.
- Drive standardisation, simplification, and operational excellence across multiple business functions and lines of business.
- Analyse and redesign end-to-end processes across the insurance value chain.
- Partner with senior stakeholders to develop future-state operating models and transformation roadmaps.
- Influence and challenge existing ways of working to deliver meaningful business improvements.
- Support strategic programmes spanning underwriting, exposure management, actuarial, finance, and operational functions.
- Act as a mentor and coach to process optimisation specialists and analysts.
- Contribute to the development of optimisation methodologies and best practices.
- Explore how AI and emerging technologies can enhance process discovery, analysis, and operational effectiveness.
- Help shape the organisation's long-term transformation and operational excellence strategy.
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Experience Required
Essential
- Strong London Market insurance experience.
- Deep understanding of general insurance operations and the end-to-end insurance lifecycle.
- Expertise in process optimisation, business process redesign, and operational excellence.
- Experience leading transformation and change initiatives.
- Strong knowledge of underwriting operations and insurance operating models.
- Demonstrable experience engaging and influencing senior stakeholders.
- Strong facilitation, communication, and change management skills.
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Insurance Knowledge Required
You'll be comfortable working across:
- Submission
- Underwriting
- Bind
- Policy servicing
- Exposure Management
- Actuarial
- Finance
- Enterprise operational processes
What We're Looking For
We're seeking a strategic thinker who combines technical process optimisation expertise with strong leadership capability. You will be:
- Naturally curious and commercially minded.
- Comfortable challenging the status quo.
- A strong communicator and relationship builder.
- Experienced in driving organisational change.
- Passionate about operational excellence and transformation.
- Interested in how AI and emerging technologies will shape the future of insurance operations.
- Looking for a long-term role where you can significantly influence the future direction of a growing function.
Why Join?
- Play a key role in shaping future operating models and transformation strategy.
- Work on enterprise-wide optimisation programmes with significant business visibility.
- Influence how AI and emerging technologies are adopted within insurance operations.
- Join an established and highly respected Operations Excellence team.
- Enjoy genuine career progression and leadership opportunities.
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