Project & Client Management

• Lead end-to-end project delivery across 2-5 projects simultaneously (depending on scale/output), at various stages of planning, design, production or install.
• Act as a trusted strategic partner for clients, not just a delivery lead, but contributing to campaign thinking and broader brand objectives.
• Maintain strong relationships with clients through clear, proactive communication and consistent service excellence.
• Oversee project workflows, ensuring internal processes and agency standards are upheld.
• Collaborate closely with design, projects, creative partnerships and accounts, as well as third-party suppliers, contractors and freelancers.
• Take the lead in live project client meetings and calls, ensuring progress updates are clearly communicated and expectations are aligned.
• Oversees mids/juniors on client calls
• Attend and manage live events, installations and de-rigs as required, including on-site supplier and crew management.
• Alongside APD allocates projects within their sub-team within Experiential team
• Project manages and delivers at a senior level.
• Responsible for day to day senior support for their project team, inc. comms, client calls, signing off documentation, supplier briefing.
• Oversees their sub team on day to day running of projects. (mid, junior)
• Oversees a range of project levels (mid, junior)

Financial & Operational Oversight

• Maintain full visibility over your line reports pipeline, capacity and resource planning, escalating to the Team Lead / Associate Project Director where necessary.
• Own project finances including estimates, reconciliations, GP, budgets, invoicing and supplier Pos for yourself but overseeing juniors within the team and line reports
• Sense checks teams quotes and supports with financials
• Work alongside the APD / Team Lead and Client Services team on forecasting, pipeline planning, and account development.
• Attend client briefings (F2F and virtual), and ensure clarity in project scope, deliverables and commercial objectives.
• Support or lead on new business proposals and pitches, bringing commercial insight and delivery expertise to the table.

Team Management & Development

• Line manage and mentor junior team members including Project Managers, Junior PMs and Project Coordinators. 1- 2 line reports.
• Drive internal knowledge-sharing, coordinate learning sessions and contribute to a culture of collaboration and continuous improvement.
• Support team recruitment and onboarding alongside the APD / Team Lead.
• Ensure agency values and ways of working are reflected in all project management approaches.

Key Skills & Attributes

• Proven experience managing experiential, event or campaign-led projects within a creative agency environment.
• Excellent understanding of production techniques, materials, supplier management, and reading technical drawings.
• Strong commercial acumen – confident handling budgets, forecasting and reconciling across multiple projects and clients.
• Exceptional communication and relationship-building skills – able to influence, lead and negotiate effectively with internal and external stakeholders.
• Experience managing and developing team members, with a focus on supporting career growth and capability.
• Organised, detail-driven and calm under pressure – able to juggle competing priorities and timelines.
• Passionate, self-motivated and deeply engaged with the work – someone who leads by example and inspires those around them.

Desirable Experience

• Background in retail or brand activation campaigns
• Proven experience delivering complex experiential and brand experience projects with budgets of £500k +.
• Proven team, client and supplier management, alongside strong budget ownership, is a must.
• Experience working on a mix of real-life and digital brand experiences
• Strong presentation and pitch experience
• Familiarity with agency project management tools and platforms

Seen Studios commitment

• Actively contributes to internal initiatives beyond project work
• Seen Studios is committed to championing conscious business practices and improving our social and environmental performance alongside our agency targets, including our journey to B Corp.
• We consider this a collaborative mission for all team members and as part of your role at Seen Studios you will be encouraged and evaluated as part of annual reviews and objectives to take part in our internal committees and efforts to become a more responsible agency – our current offering will be run through as part of our induction pack.
• Alongside our up and running processes we are always open to new ideas and ways of working for future improvements so you will be encouraged as part of your role to input and contribute to our plans.

Seen Studios is an equal opportunity employer and considers applicants for all positions. Accommodations are available, upon request, for all stages of the interview and employment process for those with a disability or medical need during any stage of the recruitment process. Please let us know.