Heidi
Senior Product Designer (12 month mat cover)
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About Heidi
Heidi was founded in 2018 to make mountain holidays available to more people. We are changing the traditional ski holiday industry through flexible packages and technology that makes it easier to find and book the right holiday.
We are growing quickly and want to keep improving the experience we give our customers.
The Role
One of our Senior Product Designers will be taking maternity leave, so we’re looking for an experienced designer who can get stuck-in quickly and take ownership of meaningful product work.
You’ll lead complex design problems from discovery through to launch, then use what we learn to keep making the experience better.
You’ll work closely with Product Managers, Engineers and teams across Heidi to understand customer problems, make good product decisions and create great experiences.
This is a hands-on senior role. You’ll have plenty of ownership, with support from James, our Lead Product Designer, who’ll be your line manager. You’ll also help raise the quality of work around you, but you won’t manage anyone directly.
Our Product Team
Our Product Team works across ‘Holiday Experience’, ‘Growth’ and ‘Supply’. It includes:
- 5x Product Managers
- 2x Product Designers, including this role
- 10x Developers
Some projects move quickly, especially during winter as this is when we make most of our bookings. Others need more time for research and exploration. We expect you to know when to move fast and when to dig deeper.
Each discipline brings specialised knowledge to a project. Product Design, Product Management and Engineering share responsibility for understanding the opportunity, shaping the direction and delivering the outcome.
Design also works closely with teams across Heidi to understand the commercial, operational and customer context behind the experience.
Your responsibilities
- Create customer solutions: Lead design work from understanding the problem through to launch and learning afterwards.
- Make better product decisions: Use customer insight, data and business goals to help the team choose the right direction.
- Design great experiences: Create accessible and effective experiences that work across complex customer journeys.
- Raise design quality: Help improve our customer journeys, shared patterns and design system, not just the work you directly own.
- Get work shipped: Work closely with Product Managers and Engineers to solve problems pragmatically, make trade-offs and keep things moving.
- Help others: Share what you know, give useful feedback, be encouraging and help people make stronger design decisions.
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What we’ll assess
We’ll ask you to show these skills using real projects from companies you’ve worked for:
Customer and Data Insight
Use research, data and commercial context to define the right problem, so teams avoid wasted effort and make better product decisions.
Show us how you knew when to do more research and when there was enough evidence to move forward.
Experience Design and Systems
Improve the quality and consistency of journeys, so the experience feels joined up for customers.
Show us how you looked beyond a single project to improve the wider customer experience.
Strategy, Prioritisation and Communication
Bring together customer needs, data and business goals, so teams can focus on the work most likely to make a difference.
Show us how you brought people together through encouragement, agreed what mattered most, set clear next steps and explained the direction clearly.
Execution and Delivery
Help teams turn good ideas into shipped work without unnecessary delays or rework.
Show us how you handled uncertainty, involved the right people and helped complex work get over the line.
Leadership and Collaboration
Help the people around you make better decisions and produce stronger work.
Show us how you’ve offered honest feedback and stood-up for experience quality, while staying open to other points of view.
The interview process
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- Initial call: A call with our Talent Team to talk about your experience, the role and why you are interested in Heidi.
- Culture add interview: Meet people you would work with and learn more about each other.
- Competency interview: Use your portfolio, or any other medium, to show evidence of the skills listed in “What we’ll assess”. We share the competency questions in advance so you know what to prepare.
- Values Interview: Final stage discussion with Marcus, our CEO/Founder
We want every candidate to have a fair chance to show what they can do.
- We ask candidates the same core questions.
- We score answers against the same criteria.
- We share competency questions in advance.
- More than one person takes part in the Culture Add and Competency interviews.
Our goal is to create an environment where you can showcase your skills at their best.
We’re here to support you and set you up for success.
Our employee benefits
- 25 days annual leave + bank holidays + 4 “me/wellbeing” days
- We have a hybrid working policy and are happy for people to balance their working week between the office and home.
- Health insurance.
- Enhanced parental leave for primary /secondary carers and adoptive parents.
- Salary sacrifice pension
Additional employee perks
- £1,000 Heidi holiday credit + additional holiday discounts.
- A fun packed company social calendar including our summer party, end of term conference and budget for team celebrations
- £300 work from home budget
Our Commitment to inclusive hiring
We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, sex, ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
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