Senior Product Designer

Research and methodology

• Hands-on user research skills, confident choosing methods and synthesising insight into clear design direction. Able to frame complex challenges into clear problem statements and testable hypotheses, with solid understanding of experimentation methods and when to use each.

Craft and execution

• Exceptional interaction and visual design craft with meticulous attention to detail, including advanced prototyping and working within mature design systems. Deep knowledge of mobile interface guidelines and best practices, backed by a portfolio showing end-to-end, beautifully crafted, user-centred work with measurable impact on customer and business outcomes.

AI in design

• Confident daily use of AI-assisted design and prototyping tools as part of your everyday workflow. You'll ideally be working in Cursor, Claude Code, or similar for at least some of your workflow and you'll bring ideas of how AI tools can be used to drive efficiency and impact across the design process.

Collaboration and culture

• Excellent communication and storytelling skills with comfort working in empowered, cross-functional squads. Experience in scale-ups with strong product and experimentation culture. You'll need to be confident in selling your ideas across the business, creating alignment, and inspiring others.

Nice to have

• Experience designing AI/ML-powered features such as recommendation engines and LLMs with a good understanding of the UX challenges they create - trust, comprehension, feedback loops, agency, etc.
• Experience in two-sided marketplaces, subscription or membership businesses, or trust and safety-sensitive products.
• Self-serve analytics experience (we use Amplitude, Mode) and familiarity with research depository tools such as Dovetail, Chattermill.

Our hiring process

• Intro call with hiring manager
• Technical portfolio review with PM, Design lead, and Engineering partner
• Leadership and first 90 days presentation

What you'll bring

• You'll own the product design process end-to-end.
• At TrustedHousesitters, we start with the customer. You'll need to be able to show us how you've used quantitative and qualitative user research to inform your approach to solving product design problems.

You'll feel like a fish out of water if:

• Your design experience is web-only - you haven't shaped native iOS or Android app experiences.
• Your background is mainly B2B, enterprise, or public sector - you're used to solving problems functionally, and this role needs you to think about design emotionally too.
• You'd rather be handed a fully-scoped brief than help define the problem yourself - you'll be the primary designer in your squad, shaping direction, not just executing someone else's spec.
• You're sceptical of AI having a genuine place in the design process, or you actively avoid using AI tools in your own workflow.
• When you disagree with a decision, you tend to raise it and step back - we need people who'll stay in the room and help find the way through.

£70,000 - £80,000 a year

In addition to a competitive salary and bonus, we offer a range of benefits, including:

🐾 For the love of pets

• Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family
• Our team can work remotely from as many house sits as they like, and we contribute up to £500 per year towards travel costs to and from sits
• Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home

💜 Health & wellbeing

• SimplyHealth healthcare cash plan
• Bupa Health Insurance and Dental Insurance plan
• Specsavers eyecare scheme
• Weekly virtual yoga sessions
• Optional enrollment onto our Trusted Giving scheme, which includes employee giving via Charities Trust and 2 days paid annual volunteering allowance

💻 Working environment

• Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident
• Get £200 to spend on home office equipment each year + Macbook and Apple accessories when you start
• Access to Spaces co-working locations across the globe
• We host an all-expenses-paid meetup each quarter and fund team events (remote or in-person) throughout the year
• We cover the costs of personal development resources and have regular time set aside for learning and growth
• Depending on your role within the business, you’ll have the option to customise your work hours to better align with your personal schedule

💰 Compensation & time off

• 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles)
• Competitive salary which is reviewed annually
• Generous equity package for permanent employees
• Discretionary 10% quarterly bonus scheme, distributed quarterly
• Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
• £500 recruitment referral bonus

If you're ready to join us on our mission to become the most-loved pet travel solution, we'd love to hear from you!

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.