Tata Consultancy Services
Senior Product Designer - AI Products
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Senior Product Designer (AI Products)
The Role
We are looking for a Senior Product Designer with deep experience designing AI-powered products, services, and intelligent experiences. This is not a role for someone who simply uses AI tools to accelerate their workflow. We are seeking a designer who has worked on products where AI, machine learning, generative AI, conversational interfaces, recommendation engines, predictive systems, or autonomous agents form a core part of the user experience and product value proposition.
As a Senior Product Designer, you will work across the full product lifecycle, from discovery and research through to UX, UI, testing, and delivery. You will collaborate closely with Product Managers, Data Scientists, Engineers, Researchers, and Business Stakeholders to shape AI-enabled experiences that are useful, trustworthy, explainable, and commercially impactful.
You will combine strong product thinking with expertise across UX design, interaction design, visual design, and user research to solve complex customer problems and transform advanced technologies into intuitive, accessible, and engaging experiences.
Experience within Financial Services, Banking, Wealth Management, Fintech, or other highly regulated industries is highly desirable.
Responsibilities
AI Product Design
- Design end-to-end experiences for AI-powered products, platforms, and services.
- Translate complex AI capabilities into intuitive user experiences that customers can easily understand and trust.
- Define how users discover, interact with, guide, monitor, and receive value from AI systems.
- Design workflows incorporating conversational AI, generative AI, agentic systems, recommendations, automation, predictive insights, or decision-support tools.
- Partner with Product and Engineering teams to shape AI product strategies and identify opportunities where AI can deliver measurable customer and business value.
- Consider explainability, transparency, trust, confidence, bias mitigation, user control, and ethical design when creating AI experiences.
User Experience & Research
- Lead discovery activities to understand user needs, behaviours, pain points, and opportunities.
- Plan and conduct user research, stakeholder interviews, workshops, usability testing, and concept validation.
- Turn complex user, business, and technical requirements into compelling experience strategies and product solutions.
- Create user journeys, service blueprints, information architecture, task flows, wireframes, and prototypes.
- Synthesise research findings into clear design recommendations and product direction.
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User Interface & Interaction Design
- Create high-fidelity interfaces and interaction models across web, mobile, and platform experiences.
- Develop intuitive interaction patterns for AI-enabled experiences.
- Contribute to and maintain scalable design systems and component libraries.
- Ensure experiences meet accessibility, usability, and inclusion standards.
- Work closely with engineers to ensure design quality throughout implementation.
Product & Delivery
- Collaborate within multidisciplinary agile teams across Product, Engineering, Research, and Data Science.
- Facilitate design workshops and collaborative ideation sessions.
- Balance user needs, business goals, technical constraints, and regulatory requirements.
- Use qualitative and quantitative insights to evaluate product performance and inform iteration.
- Contribute to product vision, roadmaps, and strategic decision-making.
Leadership
- Support and mentor junior and mid-weight designers.
- Champion user-centred design best practices across projects and teams.
- Help establish standards, frameworks, and approaches for AI design within the organisation.
- Contribute to thought leadership around emerging AI technologies and evolving design practices.
Skills & Experience
Essential
- Significant experience as a Senior Product Designer, Product Designer, UX Designer, or similar role.
- Demonstrable experience designing AI-powered digital products where AI capabilities formed a core part of the product experience.
- Strong portfolio showcasing work across AI products, UX, UI, and user research.
- Experience working end-to-end from discovery through delivery and optimisation.
- Strong understanding of user-centred design methodologies.
- Expertise in user research, usability testing, synthesis, and insight generation.
- Advanced capability in interaction design, information architecture, and product thinking.
- Strong visual design and interface design skills.
- Experience designing complex workflows, enterprise platforms, or data-rich products.
- Proficiency with Figma and modern prototyping tools.
- Excellent stakeholder management and communication skills.
- Experience working in Agile product environments.
Desirable
- Financial Services, Banking, Wealth Management, Asset Management, Fintech, or Insurance experience.
- Experience designing AI copilots, conversational experiences, intelligent assistants, agentic systems, or recommendation engines.
- Understanding of machine learning concepts, LLMs, RAG architectures, AI agents, and model limitations.
- Experience designing governance, oversight, or human-in-the-loop AI workflows.
- Experience working alongside Data Scientists and AI/ML Engineers.
- Familiarity with Responsible AI principles and AI governance frameworks.
- Knowledge of accessibility standards and inclusive design practices.
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What Success Looks Like
- Deliver intuitive and impactful AI-powered product experiences.
- Help customers confidently understand, trust, and use AI capabilities.
- Translate complex technical systems into simple, human-centred experiences.
- Drive measurable business and customer outcomes through thoughtful product design.
- Influence the future direction of AI design capability within the organisation.
About Us
TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers.
We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality.
We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
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